One Stop - Shift Leader

Tesco UK
• Henley Green CV2 1DB

• Temporary
• Working hours 12
• Apply by 05-Aug-2026

Shift Leader role at One Stop, part of the Tesco Group, focusing on delivering excellent customer service and safe store operations.

• Coordinate the team to deliver a smooth and enjoyable shopping trip for customers.
• Open/close the store and manage duty cover, ensuring decisions are in the best interest of customers, colleagues, and safety.
• Serve as the go‑to person for colleagues in the absence of the Store Manager for day‑to‑day queries.
• Support the Store Manager to coordinate seasonal, community and charity events, creating an inclusive atmosphere.
• Maintain a clean, tidy, and well‑presented store environment.
• Prioritise replenishment of products that matter to customers.
• Ensure point of sale and shelf edge labels reflect the correct pricing and presentation.
• Take immediate action on any overcharges and prevent recurrence.
• Proactively manage queues to deliver a positive shopping experience.
• Coordinate colleagues to deliver daily priorities and manage breaks around trade patterns.
• Be knowledgeable about the store and coordinate actions to implement improvements.
• Follow company health and safety routines and ensure colleagues do the same.
• Deliver clear communication to the team and keep them informed.
• Simplify operations and share ideas with the Store Manager.
• Put customers first and tailor service to meet individual needs.
• Resolve customer queries and leave customers with a positive impression.
• Recognise and celebrate colleagues who deliver excellent service.
• Identify and remove obstacles that affect service delivery.
• Resolve colleagues’ queries in the Store Manager’s absence or escalate as appropriate.
• Ensure appropriate staffing and arrange cover for short‑term absences or sickness.
• Act as a recognised Keyholder to support store safety and security.
• Monitor internal communications and ensure timely action by the team.
• Coordinate staff to meet customer needs and feed back issues to the Store Manager.
• Balance time across service and replenishment areas.
• Support the Store Manager in managing absence, conduct return‑to‑work interviews, and follow absence policies.
• Build relationships with Area Manager and People Partner, escalating issues in a timely manner and engaging in coaching opportunities.

• Role model for great customer service and meeting customer needs.
• Ability to build strong relationships with colleagues to foster teamwork.
• Clear communication to keep the team well informed.
• Confidence to lead when in charge of the store.
• Flexible thinking, able to make decisions efficiently and adapt to change to serve customers and colleagues.
• Energetic, able to motivate others and balance priorities.
• Proactive in seeking ideas to improve the customer experience and support the community.

Core Purpose
Serving our customers, communities and planet a little better every day.

Values

• Our customers are at the heart of everything we do

• We treat each other how we like to be treated

• We work together as one team

• We make things easier

One Stop Stores Ltd is a leading UK convenience store operator, owned by Tesco PLC but run as a separate business. One Stop operates over 850 shops with a focus on being the best store for customers in the neighbourhood. Open 7 days a week. Since 2003 we have been a subsidiary of Tesco. Stores are located across England and Wales.

Our approach to inclusion emphasizes that everyone is welcome and treated with fairness and respect. Diversity and inclusion are embedded in our values, and we aim to create an inclusive workplace that reflects the communities we serve.

Disability Commitment We are committed to providing a fully inclusive and accessible recruitment process. For information on accessibility support, please contact us.