Coffee Shop Manager

Bewiched Coffee – NEW SHOP OPENING NOVEMBER |
Coventry |
Permanent | 42 hours per week

Are you a passionate coffee professional and inspiring people leader? Do you thrive in fast-paced, customer-focused environments and want the opportunity to make your mark from day one?

We are delighted to be opening a
brand new Bewiched Coffee Shop in Coventry this November
and are looking for an exceptional
Coffee Shop Manager
to lead the store as part of the
Heart of England Co-operative Society
. This is a fantastic opportunity to shape a new team, embed our culture, and establish Bewiched as the go-to coffee destination within the local community.

• Leading & Developing the Team
  You will be a visible role model, motivating and engaging baristas and supervisors to create a positive, inclusive and high-performing environment. You’ll recruit, train, coach and develop your team, celebrating success and managing performance effectively.
• Delivering Outstanding Customer Service
  You’ll ensure consistently exceptional customer experiences by delivering brand-standard, handcrafted coffee and food, living the Bewiched ‘Big 5’ and bringing our core values to life every day.
• Managing Store Operations & Standards
  From opening and closing the store to maintaining outstanding hygiene, food safety and health & safety standards, you’ll take full ownership of operational excellence, ensuring all checks, audits and procedures are completed to the highest standard.
• Driving Sales & Commercial Performance
  You’ll actively drive sales through great service, upselling and team engagement, while managing stock, cash handling, ordering and wastage to deliver strong commercial results.

• Previous experience in customer service, ideally within coffee, hospitality or food retail

• Proven leadership capability with the ability to inspire, coach and develop a team

• A positive, proactive and professional approach, with excellent communication skills

• Strong organisation, attention to detail and problem-solving ability

• Calm under pressure and confident working in a fast-paced environment

• Flexibility to work early mornings, evenings and weekends

• The opportunity to lead a
  brand new coffee shop
  from launch

• A supportive, values-led culture focused on development and teamwork

• The chance to make a real impact in your local community

• Ongoing training, development and career progression opportunities

• Be part of the Heart of England Co-operative Society – a business that genuinely puts people and communities first

If you’re a passionate leader with a genuine love for coffee and customer service, and you’re excited by the challenge of building something special from the ground up, we would love to hear from you.