Client Partner; Retail

In this role, you will build and grow strategic relationships with enterprise retail clients, shape digital transformation initiatives, and drive business growth. You will align Soft Serve’s consulting and engineering capabilities with client goals, lead complex engagements, and uncover new opportunities that deliver measurable value. Working across global teams, you will influence innovation, strengthen partnerships, and help organizations accelerate change through technology.

• Develop and grow strategic relationships with Enterprise Retail Clients in the UK region, managing key accounts to expand revenue opportunities and strengthen long-term partnerships using CRM platforms such as Salesforce to track engagement and account performance
• Own account growth strategy and measurable business impact by creating and executing data‑driven account plans that increase revenue, improve client retention, and accelerate expansion opportunities, leveraging analytics tools such as Power BI and CRM dashboards
• Collaborate closely with delivery leaders, solution architects, and marketing teams to align client needs with Soft Serve capabilities, ensuring coordinated pursuit strategies and successful execution of client initiatives
• Lead complex contract negotiations and close high‑value enterprise opportunities, utilizing contract management systems, CRM opportunity tracking, and financial modeling tools to manage deal progression and governance
• Drive client satisfaction, loyalty, and retention by ensuring delivery outcomes meet agreed KPIs, monitoring account health through customer success metrics, and CRM reporting tools
• Identify and qualify expansion opportunities within existing accounts by analyzing client business goals, technology landscapes, and industry challenges using market intelligence platforms and Linked In Sales Navigator
• Position Soft Serve as a trusted advisor by presenting strategic technology solutions, digital transformation roadmaps, and value propositions supported by data insights and industry research tools
• Monitor market trends, competitive activity, and industry developments using market analysis platforms and industry reports to proactively shape account strategy and uncover new business opportunities

• Extensive experience in enterprise account management, with 10+ years of success managing and expanding strategic enterprise client accounts
• Strong expertise in account strategy development, growth planning, and consultative selling with demonstrated measurable business outcomes
• Proven track record of driving revenue growth and long‑term value within complex enterprise accounts
• Strong proficiency in engaging and managing relationships with executive‑level stakeholders across client organizations
• Practical experience aligning business objectives with technology‑driven solutions in a consulting or IT services environment
• Academic background with a Bachelor’s or Master’s degree in Business, Information Technology, or a related field
• Strategic and analytical mindset with the ability to translate client needs into actionable growth opportunities
• Collaborative working style with experience partnering effectively with cross‑functional teams
• Confident communication and presentation skills for engaging executive audiences and facilitating strategic discussions
• Willingness to travel up to 30% to client and team locations as business needs require
• Professional certifications such as CBRM, CSAP, or PMP (nice‑to‑have)

This is a leadership role where you will drive impact in two main directions:

Leading People

Hire and onboard talent, build trust and inclusion, set clear priorities, coach growth, deliver results, and lead change aligned to our values.

Leading Business

Deliver client value through business understanding, market and financial insight, global collaboration, and continuous improvement.

Soft Serve is an equal opportunity employer. Qualified applicants will receive consideration regardless of race, color, ancestry, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, citizenship, disability, health condition, marital or family status, veteran status, or any other characteristic protected by applicable law.

Work from home, from the office, or in a hybrid format that supports focus and collaboration.

Competitive, market‑based pay, benchmarked by role and location — plus health coverage, paid time off, wellness support, and learning opportunities.

Partner with approachable leaders who communicate clearly and tie daily work to our direction.

Hands‑on engagement with AI/ML, Cloud, Quantum Computing, IoT, and Robotics communities, with projects built on modern frameworks.

Browse all open positions to find the best fit for your experience.