Kress Product Support & Technical Specialist; SOUTH

Responsible for delivering technical product support and application expertise across the full Kress range throughout our territories in the south, including Marlborough, Frome, Stockbridge, Knockdown & Fosse Cross; supporting professional and domestic customers, ensuring effective demonstrations, installation, commissioning, and aftersales support, working closely with depot teams to drive sales conversion, product adoption, and customer satisfaction.

Monday - Friday 8:00am to 5:00pm

Technical Sales Support

• Provide technical sales support to depot staff and Groundcare sales teams
• Deliver product demonstrations and support customer product evaluation; advice on correct products across robotics, hand tools, and battery systems
• Support sales conversion for both professional and domestic customers

Installation & Commissioning

• Deliver installation and setup of robotic mowers (RTK and wired systems)
• Commission systems on-site and ensure optimal performance
• Provide handover and operator training to customers
• Support more complex installations (RTK mapping, multi-zone setups)

Customer Technical Support

• Act as regional lead for technical queries and troubleshooting
• Support onboarding and early-stage customer use
• Deliver both remote and on-site technical support and ensure successful adoption of Kress technology

Aftersales & Service Support

• Work closely with regional Service and Parts teams, support repairs, maintenance / service contract delivery
• Promote and support service packages and recurring revenue opportunities
• Manage seasonal service workload within the region

Customer Relationship & Business Support

• Maintain strong relationships with key customers in the region
• Support repeat business and long-term product performance
• Identify upgrade, accessory, & cross-sell opportunities, provide feedback on customer needs / regional trends

Marketing, Demonstration Support & Training

• Supporting depot open days, events, and regional demonstrations. Act as product expert at trade shows and customer events. Supporting local marketing initiatives to grow Kress awareness

• Assist with delivery of regular product training and support capability development across the wider team

• Strong technical understanding of Groundcare equipment and / or experience in turf, agricultural, construction equipment, and / or installation, commissioning or service roles
• Ability to diagnose faults and provide solutions
• Confident delivering demonstrations and training
• Knowledge of robotic mower systems and battery technology
• Multi-site dealership or territory-based support experience

At T H WHITE, it is our philosophy to try to do everything we can to ensure that everyone working for us is happy and gets pleasure and satisfaction from their work.

We are committed to training and developing our employees to enable them to achieve their maximum potential.

We also provide the following:

• Market surveyed salary – reviewed annually
• Employer contributory pension/ death in service cover
• Share Plan
• Division cross-sell incentive scheme
• Staff accounts at every branch with discounted prices
• Extra holiday entitlement – after a certain number of years
• Company sick pay after qualifying period
• Role-specific company clothing/uniform
• Recognition and support for health and work-related well-being