Venue Security Officer - Perm

Venue Security Officer

Essential qualifications:

• Qualified SIA licensed Door Supervisor and CCTV Operative.
• Minimum 2 years of security experience, preferably in entertainment/leisure industry.
• GCSE level or above – including English and Maths.
• Experience with security technology (integrated CCTV & alarms).
• Fire safety awareness (or willing to complete).
• First Aid at Work Certificate with AED (or willing to complete).
• Must hold a valid SIA Door Supervision and CCTV licence.

Security Operations Responsibilities:

• Assist in the protection of venue property and community against crimes, trespass and nuisance.
• Assist the venue with any matchday requests/requirements.
• Be conversant and compliant with site rules; escalating issues or non‑compliances accurately and in line with set procedures and protocols.
• Work collaboratively alongside Front of House Staff, and other subcontractors to provide a high standard of customer service.
• Conduct regular patrols of the grounds and lock/unlock the building as required; keep accurate record of areas accessed.
• First response for emergency action, including first aid calls, fire alarm activations, violence and/or aggression and security alerts.
• Hold keys and issue to authorised users; maintain a register of keys and access cards.
• Report and investigate any acts or omissions that may compromise health and safety immediately to the Health and Safety Manager or Head of Venue Security and Matchday Safety; report all accidents according to venue procedure.

Control Room Responsibilities:

• Accurately maintain the Fire Log by completing Fire/Fire Alarm Activation reports.
• Monitor the venue CCTV system including pitch and tenant areas.
• Act as Incident Controller until the Venue Security Manager/ Head of Venue Security and Matchday Safety or nominee arrives.
• Monitor and burn CCTV footage, including Body Cams as required.
• Complete and maintain Control Room log; write incident reports and statements as required.
• Co‑ordinate distribution of staff during an evacuation and logging of high value lost property.
• Deal with fire system isolations and reactivations, after receiving correct permits.
• Dispatch initial first aid response.
• Respond to alarms on the access control system and dispatch officers in response to case alarms.
• Ensure all visitors are signed in/out of the Control Room and receive an induction.
• Ensure issuing of keys, radios and equipment as needed and audit on completion of each day.
• Maintain good computer literacy (MS Office Applications: Email, Word, Excel, PowerPoint).

• Possess outstanding communication skills and ability to handle sensitive situations confidentially.
• Comfortable writing and delivering reports.
• Enjoy working with colleagues, clients, contractors and visitors.
• Experience dealing with emergency situations.
• Previous security experience of 2 years within a similar environment preferably in entertainment/leisure industry.

• Employee Assistance Program (EAP) – provided by Zurich Group Life, includes a 24‑hour wellbeing helpline, wellness hub, counselling and financial/legal support (focus on mental wellbeing).
• 24‑hour GP – ZGP
  24 remote GP and second medical opinion service; available 24/7, 365 days a year.
• Welfare support services are reviewed annually and may change.