Venue Security Officer - PERM Nights

The Coventry Building Society Arena has solidified its status as a UK venue, drawing over 1.3 million visitors annually with its diverse array of events. More than just a stadium, the Arena offers cutting-edge facilities, including a state-of-the-art conference centre, exhibition spaces, and onsite hotel accommodations. Whether hosting a corporate event, a major exhibition, a star-studded concert or a major sporting event, the Arena is equipped to deliver every experience with unrivalled style and precision.

As the proud home of Coventry City Football Club, the Arena is deeply woven into the fabric of Coventry’s football culture. With a rich and storied history, within English football, it’s here that unforgettable goals are scored, and legendary matches unfold. The Arena stands as the heart and soul of Coventry City, where fans gather to create memories that will last a lifetime.

• Our vision is to be the UK leading multipurpose venue which offers endless possibilities.
• Our purpose is to deliver the best times for our Business, Entertainment, Sports and People

At Coventry Arena Retail Ltd our mindset is to obsess over the customer, operate with excellence and be the best team. To achieve this, we live by our values:

You will need to be qualified to SIA licensed Door Supervisor and CCTV Operative.

The purpose of the Security Team is to provide a highly visible, efficient, friendly, proactive and responsive security service to the Venue. You will be working as part of a larger operations team to create a safe and secure venue for all staff, contractors, clients, visitors, members of the public and other stakeholders associated with the Venue.

The successful candidate will work as part of a team to:

• Maintain the security of the venue providing a highly visible, efficient, proactive and responsive security service to all persons associated with the venue and to deliver this service in accordance with agreed instructions, policies and procedures as well as dealing with emergencies as they arise.
• To check on working practices, crime prevention and advise accordingly to ensure the security and safety of both internal staff and contractors as well as external clients, visitors and members of the public.
• To respond to calls for assistance across the venue premises including the Wasps Training Ground and where necessary to deal with intruders, crime and disorder.

You may be expected to help and support operations during matchdays and events whilst these are taking place within the venue on the direction of management.

The postholder will operate as part of a small team, with minimum supervision from the Venue Security Supervisor / Head of Venue Security. It is expected that the postholder will plan and prioritise those tasks received via the Venue Security Supervisor / Head of Venue Security, in order to ensure they are carried out within agreed timescales and according to priority.

This will require the post holder to demonstrate initiative in the arrangement of their immediate work priorities, including successfully managing any conflicting demands in requested priorities, possessing a basic awareness of the options available and and

being able to make effective and appropriate decisions in order to ensure the security, safety and welfare of those within the venue.

The post holder is responsible for ensuring compliance with health and safety procedures and also for accurately recording incident logs.

The role will impact on all staff members, contractors, customers, tenants and members of the public. The postholder is responsible for ensuring the security and safety of venue premises and their contents at all times.

The successful candidate will possess strong communication skills and will act with tact and diplomacy at all times. However, the postholder is not responsible for the supervision of other members of the team and does not hold budget responsibility.

• To assist in the protection of venue property and community against crimes, trespass and nuisance.
• Assist the venue with any matchday requests/requirements.
• To be conversant and compliant with site rules always, escalating issues or non-compliances accurately and in line with set procedures and protocols.
• To work collaboratively alongside Front of House Staff, and all other subcontractors to provide a high standard of customer service.
• To conduct…