Support Worker, Mental Health

Support Worker

Location:

Coventry
Pay: £12.71 per hour

A well-established homelessness support service based in Coventry is seeking compassionate and reliable Support Workers to join its frontline drop‑in team. The service supports people who are rough sleeping or at risk of homelessness, providing immediate practical support and access to longer‑term accommodation and specialist services.

You will work within a busy, multi‑agency drop‑in environment, delivering day‑to‑day support to vulnerable adults. This is a varied, hands‑on, and people‑focused role, supporting individuals with complex needs to access safety, stability, and longer‑term support.

• Provide a welcoming, non‑judgemental drop‑in service
• Offer hot drinks, food, and clothing to people who are rough sleeping
• Support individuals with housing advice and referrals to supported accommodation
• Work closely with partner agencies including mental health, substance misuse, outreach, and policing services
• Assist with benefits, form filling, and access to IT
• Maintain clear and accurate records
• Follow safeguarding, health & safety, and professional boundaries at all times

The service operates 7 days a week, and shifts vary depending on service needs:

• 7:00am - 7:00pm
• 9:00am - 4:00pm (weekdays)
• 7:00am - 4:00pm (Saturdays)
• 10:00am - 7:00pm (Saturdays & Sundays)

Flexibility to work weekends is essential.

• Experience working with homelessness, housing, or vulnerable adults is desirable
• Able to work calmly and confidently in a fast‑paced environment
• Strong communication and interpersonal skills
• Empathetic, resilient, and solution‑focused
• Comfortable supporting people facing complex challenges, including mental ill‑health or substance misuse

• Competitive hourly pay of £12.71
• Meaningful work making a genuine difference in people's lives
• Supportive team environment
• Opportunity to work alongside multiple specialist agencies

If you are passionate about supporting people at crisis points and helping them move towards stability and independence, we would love to hear from you.