Helpline Practitioner Helpline Practitioner – Domestic Abuse Services Covent

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Location: Coventry

Salary: £12,602 per annum

Hours: 18.5 hours per week

Contract: Permanent

Working Pattern: Saturday & Sunday: 10:00am – 1:00pm;
Monday: 9:00am – 5:00pm

We are seeking a compassionate and experienced Helpline Practitioner to join our specialist Domestic Abuse Service. This is a rewarding opportunity to provide vital support, information and advocacy to individuals experiencing domestic abuse, forced marriage, honour-based abuse and other forms of gender-based violence.

As the first point of contact for callers, you will offer a safe, confidential and non‑judgemental service, helping victims and survivors explore their options, reduce risk and access the support they need.

• Respond to helpline calls from victims, survivors, professionals and members of the public.
• Provide emotional support, practical advice and information in a calm, empathetic and empowering manner.
• Assess risk and identify appropriate support options for callers.
• Support both female and male victims aged 16 and over.
• Make referrals to specialist domestic abuse services, refuges, housing providers and other relevant agencies.
• Advocate on behalf of service users where appropriate.
• Maintain accurate and timely records using the case management system.
• Work closely with safeguarding agencies and respond appropriately to child and adult protection concerns.
• Contribute to service monitoring, evaluation and reporting requirements.
• Participate in team meetings, supervision sessions and ongoing professional development.

• A good standard of education.
• Experience working within domestic abuse, violence against women and girls, honour‑based abuse, forced marriage or related support services.
• Strong knowledge of domestic abuse legislation, safeguarding and referral pathways.
• Excellent listening, communication and telephone support skills.
• Experience conducting risk assessments and supporting vulnerable individuals.
• Strong administration and record‑keeping abilities.
• The ability to work independently and manage a varied workload in a sometimes challenging environment.
• A commitment to equality, diversity and anti‑discriminatory practice.

• Ability to speak one or more community languages, including Hindi, Mirpuri, Pashto, Somali or other relevant community languages.

• Empathetic, approachable and non‑judgemental.
• Passionate about supporting survivors of abuse.
• Able to maintain professional boundaries and confidentiality.
• Committed to empowering individuals to make informed decisions about their own safety and future.
• Skilled at working collaboratively with partner agencies and professionals.
• Committed to continuous learning and professional development.

• Enhanced DBS check.
• Full UK driving licence and access to a vehicle for work purposes (desirable).
• Commitment to safeguarding and promoting the welfare of vulnerable adults and young people.

Apply Now:
If you are passionate about supporting survivors of domestic abuse and want to be part of a dedicated team making a real difference in people’s lives, we would love to hear from you.

The Red Snapper Recruitment Group is an equal opportunities employer.