Housing Officer, Social Work

An opportunity has arisen for an experienced Housing Officer to join a well-established housing association in Coventry on a temporary basis. This is a hybrid and flexible working role, combining community-based work with remote administrative duties, offering a balanced and supportive working arrangement.

You will be supporting their housing management team in delivering effective ASB services across local neighbourhoods and communities. You will play a key role in managing ASB cases, improving tenant satisfaction, and contributing to safer and more sustainable communities across your allocated patch.

Key Responsibilities of the Housing Officer:

Manage a varied caseload of anti-social behaviour reports from initial complaint through to resolution
Conduct estate visits, home visits, interviews, and community-based investigations
Gather evidence and build case files to support appropriate case progression and outcomes
Work closely with tenants, complainants, and alleged perpetrators to resolve disputes effectively
Take proportionate enforcement action where required, including warnings, tenancy enforcement, and legal escalation
Provide proactive housing management support across designated neighbourhood areas
Maintain accurate and detailed case records using housing management and CRM systems
Liaise with key partners including Police, PCSOs, safeguarding teams, and local agencies
Support tenancy sustainment by addressing nuisance behaviour and promoting positive engagement
Identify safeguarding and risk concerns, making appropriate referrals in line with procedures
Complete timely case updates, reports, and administrative tasks between field visits

Ideal Candidate:

Experienced Housing or ASB Officer with strong frontline case management experience
Confident managing complex ASB cases from investigation through to resolution
Skilled in evidence gathering, case building, and enforcement processes
Comfortable working independently across a community-based patch
Strong communication skills with the ability to engage effectively with residents and partner agencies
Experience using housing management systems such as Orchard, Microsoft Dynamics, or similar CRM platforms
Highly organised with strong prioritisation and time management skills
Full UK driving licence and willingness to travel across Leicester and surrounding areas

What's on

Offer:

Full time Mon - Fri
Hybrid and flexible working
Contract with immediate start
Opportunity to gain experience with a reputable housing association
If this Housing Officer role is of interest, please apply or contact (url removed)