Specialist Support Coach - Housing

About the role

Orbit is delighted to recruit a Specialist Support Coach for a brand new role within the organisation. The role will manage a specialist caseload of customers with multiple and complex needs, including hoarding, and provide intensive, person‑centred support to sustain tenancies, reduce risk and improve wellbeing.

• Manage a specialist caseload of customers with complex needs (eg hoarding, mental health, neurodiversity, substance misuse, domestic abuse, offending history and self‑neglect).
• Complete comprehensive assessments and develop tailored support plans; provide 1:1 ongoing support to sustain tenancies and improve outcomes.
• Carry out home visits where appropriate to complete assessments, deliver support and review progress.
• Coordinate referrals and contribute to the Better Days programme, working with operational teams to ensure a smooth customer journey.
• Build and maintain effective partnerships and referral routes with local services (including local authority, safeguarding and hoarding services) and represent the organisation at internal and external meetings.
• Lead and contribute to multi‑agency working, coordinating actions across partners and internal operational teams to manage risk and achieve agreed outcomes.
• Maintain accurate, timely and confidential case records on the customer management system, meeting agreed service standards and information‑sharing requirements.
• Monitor and report on activity and impact; provide insight on trends, gaps in services, emerging needs and risk to support service improvement.
• Handle challenging conversations and behaviours professionally, balancing firm, proportionate challenge with empathy and support.
• Work in line with organisational policies and legislation, including health and safety, safeguarding, equality and diversity, data protection and the Code of Conduct.

• Experience providing intensive support to people with multiple/complex needs (housing, social care or support services).
• Experience supporting hoarding, self‑neglect and/or tenancy‑related risk; skilled in assessment, support planning, risk management and safeguarding (including capacity‑related considerations).
• Able to work independently and flexibly, managing competing priorities within a high‑risk caseload.
• Excellent communication skills; able to manage emotionally demanding situations calmly and professionally, using a firm, empathic and proportionate approach.
• Commitment to equality, diversity, inclusion and customer‑focused service delivery.
• Enhanced DBS.

• Training/accreditation in hoarding, self‑neglect and/or mental health interventions.
• Understanding of housing law, tenancy enforcement and proportionate legal remedies in complex cases.
• Evidence of achieving sustained outcomes in long‑term, entrenched cases.
• Ability to contribute to service development and share learning/best practice across teams.
• Relevant qualification (e.g. HNC/HND in Housing, Social Care or similar) or equivalent experience, plus willingness to undertake role‑specific training.

• Flexible working opportunities to support a better work‑life balance.
• Training programmes and professional qualifications to learn and develop at every stage of your career.
• Leadership development journeys, business school access and experiential programmes for broader learning.
• A culture of inclusion and well‑being programmes designed to help you and those you care about thrive.

We put the safeguarding of our customers, colleagues and contractors at the heart of everything we do, and as such, certain roles will be subject to a DBS check.

Orbit is an equal opportunity employer and welcomes applications from all backgrounds in accordance with the Equality Act 2010.