Energy Adviser

Interviews will take place on 17 August 2026.

The Service

Coventry Citizens Advice (CCA) has successfully delivered a dedicated energy advice service to its clients since November 2014. We are currently funded by National Grid to support a range of vulnerable clients in the community, assisting them in their energy needs in a number of different ways.

This opportunity enables CCA to enhance its energy advice offer to encompass the continuation of dedicated 1-2-1 multi-channel support, in addition to a programme of outreach events across Coventry.

This role will add capacity to the Energy Team. The purpose of the role is:

To provide generalist advice with a focus on energy (traditional and low carbon technologies) and income maximisation, to clients particularly to those who are in or at risk of fuel poverty. This will be 1-2-1 advice via different channels, e.g., telephone, face to face, and digital.

Our ideal candidate will have experience of delivering advice to vulnerable clients facing financial hardship.

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