Housing Support Officer

We are recruiting on behalf of a leading supported housing organisation for an experienced Housing Support Officer to join a specialist service in Coventry.

This is a rewarding opportunity to support individuals experiencing homelessness, multiple disadvantage and complex needs, helping residents overcome barriers and move towards greater independence.

Key Responsibilities of a Housing Support Officer:
Manage a caseload and provide high-quality one-to-one and group support.
Build trusting relationships using strength-based and trauma-informed approaches.
Develop and review outcome-focused support plans and risk assessments.
Support residents with complex needs, including mental health, substance misuse and offending histories.
Promote independent living, tenancy sustainment and positive move-on opportunities.
Support residents with rent, benefits, budgeting and tenancy management.
Maintain accurate case records and ensure safeguarding requirements are met.
Work effectively with Local Authorities, Police, Probation, health services and other partner agencies.
Support residents to develop practical housing and independent living skills.
Work positively and proportionately with risk while maintaining a non-judgemental approach.

About You:

Experience working with people experiencing homelessness, complex needs or multiple disadvantage.

Experience with in supported housing, homelessness, accommodation-based or similar services.
Strong knowledge of safeguarding, support planning and risk management.
Experience using trauma-informed and strength-based approaches.
Excellent communication, organisation and record-keeping skills.
The ability to work confidently with residents and external professionals.
A full UK driving licence.

Working Pattern:
The service operates Monday to Friday between 8am and 8pm, with Housing Support Officers working on a shift rota covering these hours.
The role also includes participation in an on-call rota covering weekends and Bank Holidays.

A company car is provided for this role.

If you are passionate about helping people achieve greater independence and are looking for a rewarding role within a specialist supported housing service, apply today to this Housing Support Officer role for a confidential discussion.

Please apply to this Housing Support Officer role or contact (url removed)