Quality Coach — Coaching & Improvement Advice Services
Listed on 2026-09-25
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Social Work
Citizens Advice Sandwell & Walsall is seeking a Quality Coach to lead quality assurance activities and coach staff and volunteers. You will promote continuous improvement, embed best practice, and help maintain our Quality of Advice standards to strengthen service performance and deliver outstanding client outcomes.
You will work closely with managers, staff and volunteers to provide feedback and support the development of advisers, ensuring right-to-work is in place and compliance is maintained
We are looking to fill the Quality Coach — Coaching & Improvement for Advice Services position at Citizens Advice in England, United Kingdom.
This opportunity is part of our work in Management & Operations.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
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