Family Hub Community Connector

In line with our One Coventry Values, we want to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applicants from minority ethnic, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equity and respect remains at the heart of everything we do.

Our Values are:

• Open and fair:
  We are fair, open, and transparent.
• Nurture and develop:
  We help and encourage everyone to be their best and do their best.
• Engage and empower:
  We talk and listen to others, working together as one.
• Create and innovate:
  We embrace new ways of working to continuously improve.
• Own and be accountable:
  We work together to deliver the best services for our residents.
• Value and respect:
  We put diversity and inclusion at the heart of all we do.

Early Help responds to the emerging needs of children and their families, focusing on building their resilience as well as providing help at a time when evidence indicates that support can have the most impact. Coventry continues to invest in the Early Help Service and is proud of the work that is delivered by a multi agency team from the 8 Family Hubs located in the communities across the city

We are dedicated and committed to help empower children, young people, and families to build resilience and thrive. By collaborating with the Supporting Families Teams, Social Care Teams and a wide range of partners we will ensure that families receive the right help at the right time by the right people.

Coventry was one of the 15 Local Authorities who was selected to be a ‘trailblazer’ we will share our learning and best practise with other Local Authorities across the UK. We will continue to lead the way and being able to evidence the difference we make to children and families lives. Join us in making a difference.

Help us shape a stronger, more connected Coventry.

We’re looking for someone who thrives in the community — building relationships, solving problems, and making services easier for residents to access. You’ll work across Family Hubs and local neighbourhoods to understand what people need and help deliver real, practical solutions.

What you’ll do

• Be the first friendly point of contact for residents, offering universal help and connecting them to wider support
• Build trust, spot hidden needs, and help residents navigate services
• Act as adigital champion, supporting people to access online tools and services
• Work with partners across the Council, Early Help, and the community
• Shape local service offers by capturing insights, trends and resident feedback
• Promote opportunities, raise aspirations, and support residents to thrive

All candidates must have the Right to Work in the UK. We are currently not offering sponsorship for this role.

This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).

Someone proactive, community‑minded and confident working independently. You’ll bring strong communication skills, a problem‑solving mindset, and a passion for helping residents access the right support at the right time.

If you want a role where every day brings new conversations, new challenges and real impact, we’d love to hear from you.

We are holding an informal open evening on 5th October at Mosaic Family Hub, CV4 9PL
, from 4pm - 7pm. You are very welcome to drop in to learn more about this role and other opportunities within the service, and to meet the…