Courier Service Specialist FTC

Delivery Team Trainer – Coventry

Help new Evri couriers get started with local support!

We’re hiring Fixed Term Delivery Team Trainer at our Coventry Delivery Unit to help new self-employed couriers feel confident from Day 1. This role is ideal if you’re local to Coventry, confident using smartphone apps and enjoy helping people.

Pay: £28000-£32000 plus benefits
Location: Holbrooks
Hours: Full-time hours any 5 days over 7 Monday to Sunday
Start date: Immediate starts through to Jan 2027
Contract: Fixed term, full time contracts.

You’ll be the friendly face who helps new couriers get off to a strong start.

• Welcome new self-employed couriers when they arrive at the Delivery Unit.
• Help them set up and use the courier delivery app.
• Show them how to scan, load and prepare for their first deliveries.
• Introduce them to key local contacts, including the EVRi Business Partner and Territory Manager.
• Support Day 1 onboarding and answer practical questions.
• Help organise a manageable first parcel load so new couriers can build confidence.
• Act as a positive coach and support person during the onboarding experience.

• Confident using smartphones and apps.
• Friendly, patient and clear when explaining things.
• Organised and able to support more than one person at a time.
• Reliable and able to attend the Delivery Unit at agreed times.
• Comfortable in a fast-moving operational environment.
• Local to Coventry or able to travel there easily.

• Training and guidance before you support new couriers.
• A practical, people-focused role where no two days are the same.
• Valuable experience in onboarding, coaching, operations and logistics.
• The chance to make a visible difference to new courier confidence and Day 1 success.

Every successful courier starts somewhere, and you'll be the person helping them take that first step. If you're passionate about people, love helping others develop confidence, and want a role where you can see the impact of your work every day, we'd love to hear from you.