Customer Care Representative

Customer Care Representative - Urgent Need

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Level of Experience :
Entry Level

Position :
Customer Care Representative

Location :
Covington, GA

Duration : 6 Months

Total Hours/week : 40.00

Shift : 1st Shift

Client :
Medical Devices Company

Job Category :
Customer Service

Employment Type :
Contract on W2 (Need US Citizens or GC Holders or GC EAD or OPT or EAD or CPT)

Hours : M-F 8:45a-5:00p EST

Key responsibilities will include:

• Process orders for capital equipment, working closely with Contracts/Pricing, Finance, and Territory Managers
• Manage customer technical support needs
• Oversee service and repair of capital equipment
• Work in Service Max database to monitor service and repair status
• Manage equipment loaner, invoicing, evaluation, and trade‑out processes
• Support marketing with new product launches
• Adhere to, and ensure compliance with BD guidelines, protocols, and policies

• A minimum of a High School Diploma, or equivalent (Bachelor preferred)
• Proficiency in MS Word, Excel, and Outlook; familiarity with Salesforce, JD Edwards, SAP preferred
• Ability to solve basic math equations
• Excellent communication and customer service skills; able to work well cross‑functionally and within a fast‑paced environment
• Excellent organizational skills
• Proven attention to detail
• Excellent data entry, proofreading, and typing skills
• Ability to resolve potentially challenging customer interactions

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