OPERATIONS | Franchise Onboarding Specialist

The Franchise Onboarding Specialist will drive the initial and pre-opening phases of new Another Nine franchise locations. This role partners closely with franchise owners, internal teams, and external vendors to ensure each location opens on time, on brand, and fully prepared for operational success.

This role will be responsible for guiding franchisees through the entire opening process by coordinating timelines, managing opening-related tasks, and serving as the central point of contact to A9 HQ across real estate, design and construction, training, operations, vendors, and the grand opening phase.

If you're energized by helping people stand up their businesses from the ground up - keep reading.

Another Nine is the ideal indoor golf experience. Founded in Cincinnati in 2023, we built the city's first and only 24/7 indoor golf destination with all private simulator suites. Today, we're expanding nationally through company-owned and franchised locations with 50+ franchise territories in development nationally and a rich development pipeline behind it.

We're a high-growth startup, backed by franchise experts, powered by our proprietary A9OS platform, and on a mission to create access to the game of golf nationwide. Our unit-level economics are unmatched, our franchise pipeline is accelerating, and we're expanding our team to build the future of indoor golf.

We're builders. If you have a figure-it-out mentality, thrive in ambiguity, and have been looking for your chance to make an outsized impact — this is the place for you.

Guide Overall Process — Lead and manage the franchise opening process after agreement signature through opening and early stabilization; support through every phase including site readiness coordination, layout or operational reviews, and grand opening strategy development

Keep Owners on Track — Conduct regular consultation calls with franchisees covering timelines, milestones, training readiness, marketing plans, and opening execution

Internal Coordination
- Coordinate with internal teams and vendors to ensure timely setup of systems, technology, and operational tools

Primary Point-of-Contact
- Serve as the voice of the franchise owner, cultivating and fostering franchisee relationships; the first call for real-time guidance throughout

Keep Locations On-Brand
- Ensure each location meets the Another Nine brand, operational, and readiness standards prior to opening

Tracking and Measurement
- Coordinate and track all required training activities, materials, and resources for franchisees; identifying risks and proactively mitigating them, and maintaining accurate opening documentation, progress tracking, and reporting

Successful Opens - coordinate and track required training activities, materials, and resources; facilitate a smooth handoff to Franchise Success post-opening and initial stabilization

Bachelors Degree in business, communications, or related field

2-4 years of experience in operations, project management, franchising, hospitality, corporate retail, or similar multi-location customer-facing business

Experience managing complex timelines and coordinating multiple projects simultaneously

Strong organizational skills with exceptional attention to detail

Excellent communication and relationship-building skills, with the ability to work closely with franchisees, vendors, and internal teams, at all levels

Professional maturity and executive presence - remaining calm in stressful situations with influential stakeholders

Ability to think proactively in spotting patterns, identifying problems, and driving to a solution in a fast-moving environment

High agency and ownership mindset with the ability to operate independently…