Business Analyst

Business Analyst

R8952

Full time

Remote

CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

As the Business Analyst, you will support one or more technical aspects of the application product life cycle and may support Infrastructure, Networking/Telecommunications, Release Management, and Application/Platform Support functions.

We are seeking a Business Analyst to join our team. This position supports one or more technical aspects of the application product life cycle and may support Infrastructure, Networking/Telecommunications, Release Management, and Application/Platform Support functions. The role involves collaborating with customers and technical teams to deliver quality business solutions while leveraging AI tools such as Google Gemini and Claude AI to enhance analysis, insights, and documentation processes.

This role is full-time and remote.

• Collaborate with customers, Technical Engineers, Software Engineers, Architects, Capability Managers, and other team members to understand capability needs and drive quality business solutions

• Gather project specifications and translate high-level business needs into detailed business and technical requirements

• Create and maintain deliverables including business vision documents, requirements documentation, client-specific personalization requirements, and user interface design documentation

• Develop business cases and perform cost sheet analysis to support project initiatives and decision-making

• Analyze data to identify business problems, trends, opportunities, and process improvement recommendations

• Conduct root cause analysis and develop corrective action plans to address issues and improve outcomes

• Create, execute, and support testing activities including test plans, test scenarios, test documentation, defect management, and results analysis

• Evaluate testing outcomes and connect results to customer impacts to ensure business objectives are achieved

• Identify, document, track, and help resolve risks, defects, issues, and dependencies throughout the project lifecycle

• Assure compliance with required standards and confirm all necessary approvals are obtained throughout project execution

• Verify successful delivery of customer needs and ensure high-quality solution delivery

• Collaborate across cross-functional teams to proactively identify and address technology development and delivery challenges throughout project phases

• Provide clear and concise communication to team members, customers, partners, vendors, and management regarding project status, requirements, and delivery activities

• Assist with or conduct requirements walkthroughs, sprint reviews, and related project meetings

• Enable vendor solutions and maintain accurate project and technical documentation

• Analyze market trends and competitive insights to support business and technology decisions

• Build organizational and platform knowledge and mentor junior resources

• Leverage AI tools such as Google Gemini and Claude AI to enhance data analysis, generate insights, and automate documentation processes to improve efficiency and accuracy

• Understand and evaluate the end-system impact of changes across multiple systems and platforms

• Perform other duties as assigned or requested