Customer Service Representative

Company Overview

Help us make the best golf balls in the world! From our Covington, Georgia manufacturing facility, we supply golf equipment to many of world-renowned golfers including Tiger Woods and Jason Day.

Whatever role you fill, when you represent the Bridgestone Golf name you know that you are a valued teammate who is part of our larger mission to serve society with superior quality. We start by offering each teammate more than just a salary. We provide formal training, competitive performance incentives, paid vacation and holidays, healthcare packages for full-time and part-time employees, and a 401k plan to help build your future.

We believe people can only provide superior service and quality to others when they are allowed to bring their whole selves to work and know they are supported. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. So, show us what you’re made of. Show us the smart stuff, the tough stuff, the bold, beautiful and brave stuff.

Because who you are is what we need.

Bridgestone Golf, Inc. is headquartered in Covington, Georgia and is the U.S. subsidiary of Bridgestone Corporation headquartered in Japan. Our mission is simple:
Bridgestone Golf serves dedicated golfers with superior quality golf equipment designed to maximize individual player’s golf experience and enjoyment.

Production & Skilled Trades

Effectively manages various customer service tasks while delivering excellent customer service, resolving complaints, and troubleshooting issues professionally and accurately.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide professional and courteous telephone support to internal and external customers while adhering to the highest call quality standards.
• Ensure availability to accept inbound calls and complete outbound calls.
• Conduct outbound calls to establish and/or strengthen customer relationships with Bridgestone Golf (BSG).
• Receive, review, and process all order requests promptly and efficiently by thoroughly checking customer orders for pricing, accuracy, and compliance with company policies.
• Provide daily support to assigned Territory Sales Managers, by responding to emails and phone calls regarding order changes, inquiries, and statuses promptly.
• Develop and maintain an in-depth knowledge of BSG products, processes, and promotions and provide accurate information to customers.
• Accurately and promptly submit Customer Service Correspondence (CSC) requests for credits and rebills.
• Establish customer access on the Customer Web Portal.
• Issue and track Proof of Deliveries (POD) and Return Material Authorizations (RMA).
• Collaborate daily with Logistics, Sales, Marketing, and Credit departments.
• Resolve basic and complex order-related issues using problem-solving techniques, including the Five Whys methodology.
• Pull and review order-related reports on a daily and weekly basis.
• Create, update, and manage Excel spreadsheets and PowerPoint presentations.
• Provide backup support for other team members.
• Assist in training team members
• Consistently meet monthly performance goals.
• Perform additional duties as assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Associate's degree (A.

A.) or equivalent from two-year College or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS

Ability to read and interpret documents such as sales programs, operating instructions, and procedure manuals. Ability to write routine reports and correspondence. Excellent communication skills are needed to work effectively with customers and the sales force.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply and divide in all units of…