Customer Service Representative CSR

Rusk Heating and Cooling, a fourth-generation family-owned company, has been serving the NKY Greater Cincinnati metro communities for over 150 years. The legendary Doc Rusk helped create a model for the HVAC industry by promoting higher standards and fair practices that are still held true today.

Ever growing, Rusk is looking for elite talent to continue the legacy. Trust Rusk!

• Compensation package (Hourly wage + bonus program)
• Rotating on call shifts
• Work/life balance:
  Rusk focuses on time with family
• 401k w/ company match after one year of employment
• Paid personal time off
• Standard paid holidays
• Medical Insurance:
  Health, dental, vision
• Company provided $50k life insurance policy
• Personal equipment program
• Annual company gathering
• Service Titan CRM
• Internal advancement opportunities
• Mechanical company without sales quotas or pressure
• Training covered by the company

Our Customer Service Representatives are the first line to our customer base fielding communications, assigning technicians and solving problems while exhibiting a high level of servitude and effectiveness. Our priority is 5-star worthy interactions and clear communication maintaining quality customer relationships. Being a relatively small, local family company, the culture is positive, open, healthy, and at a reasonable pace. Normal business hours are M-F 8a-6p with rotating Saturdays and only on call for Sundays.

CSRs receive hourly pay ranging from $17-24 with bonus incentives. There is no cap on income with advanced productivity and personal investment.

High school diploma / GED, technical schooling a plus

2+ years of residential customer service preferred

Dispatching experience preferred

Service Titan experience a plus

Microsoft Office experience preferred

Strong communications abilities, organization and problem-solving skills

Clean driving record, background & drug free

(background / drug test performed upon employment offer)