Customer Service Representative II

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Finance Part Time Ft Wright, KY, US

3 days ago Requisition

Sanitation District No. 1

Part Time Customer Service Representative II

Department: Administration
- Finance – Account Services

Reports To: Customer Service Coordinator

FLSA Status: Non-Exempt

Pay Grade: 16

Prepared Date: 06/08/2026

Summary:

The Part Time Customer Service Representative II will provide direct customer service, primarily through inbound telephone contact, related to sanitary and storm water services and accounts. This position requires effectively communicating SD1 Rules and Regulations, billing methodologies, policies, and procedures. This position will handle customer inquiries and take necessary actions to provide a resolution and address customer concerns. Works under minimal supervision to successfully carry out essential job duties and responsibilities.

Additional assistance with other department duties may be required accordingly.

ESSENTIAL DUTIES and Responsibilities:

• Utilize exceptional verbal and written communication skills to communicate information with both internal and external customers effectively and professionally
• Understand, apply, and effectively communicate SD1 Rules and Regulations for both wastewater and storm water services
• Answer incoming customer calls promptly, knowledgably, and professionally
• Research and interpret customer account history to resolve billing questions or concerns
• Understand and utilize Microsoft Office, Utility Billing System, Geographic Information System, Lucity, and County Property Valuation Administration websites to assist with troubleshooting customer inquiries and emergency trouble call routing
• Resolve customer inquiries and complaints efficiently and courteously
• Determine, calculate, and submit account adjustments
• Aid in process review, development, and enhancements

Core Competencies
:

• Accountability: Displays personal accountability for tasks and deliverables
• Collaboration: Demonstrates Cooperation and teamwork
• Customer Focus: Exhibits professional demeanor with internal and external customers
• Integrity: Demonstrates responsibility towards the company, its property, and co-workers
• Safety: Adheres to all SD1 safety policies and procedures

Environmental Stewardship: Demonstrates environmentally conscious practices

Functional Competencies :

• Job Knowledge and Performance: Successfully completes essential duties for job level assigned. (Development Opportunities
  - Professional Development)
• Program and Process Awareness :
  Knowledge of appropriate rules & regulations that impact one’s position at SD1.
• Customer Rapport :
  Quickly and effectively acts to solve customer issues and concerns.
• Productivity : Manages time and resources effectively to achieve individual, team and organization goals. Proactively manages time and resources to efficiently complete assignments. Exhibits plans for potential interruptions and employs methods to ensure they don’t disrupt efficiency. Proactively seeks to identify and remove roadblocks to project schedules. Proactively seeks to identify and remove barriers to achieving goals.
• Continuous Improvement: Identifies and modifies approaches or strategies as needed to continually improve self, team, and organizational performance.

Qualifications :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/

Experience:

High…