Call Center Specialist

Job Purpose /

Summary:

The Patient Recruiter I is responsible for telephone interviewing, pre-screening, qualifying and setting appointments for patient's clinical study participation.

• Handle incoming and outgoing calls by using a Clinical research database to recruit, screen, determine eligibility, schedule, and follow-up with potential study subjects and responds to inquiries relating to advertising and referrals to research studies
• Interview potential study participants using study questionnaires in the database to actively recruit and screen potential study participants in accordance with each protocol
• Responsible for the maintaining and growing of our research database, including updating medical histories, updating the database with participant data and maintaining patient status, security and patient privacy
• Regularly communicate with appropriate staff to access scheduling and study support needs
• Proactively identify and communicate project challenges, problems, and/or potential deficiencies
• Meet or exceed productivity goals consistently

• Excellent customer service skills
• Must be self-motivated, results-oriented and a quick learner
• Excellent organizational skills required
• Ability to function in a fast-paced, deadline-driven environment
• Attentiveness to detail
• Respond to the urgent needs of the team quickly and professionally
• Previous call center experience preferred but not required
• Knowledge of medical terminology a plus—training provided

• High school diploma or equivalent