Embassy Suites Cincinnati Rivercenter Covington - Bell Attendant

Embassy Suites Cincinnati Rivercenter Covington - Bell Attendant

Address: 10

E. River Center Blvd, Covington, KY, 41011

Responsible for transporting guests to and from the hotel to local area attractions as well as assisting the guest with recommendations for restaurants and tourist activities. The Bell Attendant is also expected to support front‑desk operations. Primary responsibilities include driving guests to designated locations, assisting guests with luggage, maintaining vehicle cleanliness, and performing concierge duties while accommodating guests during their stay in an attentive, courteous, and efficient manner.

• High School diploma or equivalent required and/or experience in a hotel or a related field preferred.
• Must have a valid driver’s license for the applicable state.
• Must have an acceptable MVR (Motor Vehicle Driving record).
• Minimum of one year driving experience.
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high‑pressure situations.
• Must maintain composure and objectivity under pressure.

• Approach all encounters with guests and employees in a friendly, service‑oriented manner.
• Maintain regular attendance in compliance with Aimbridge Hospitality standards, as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).
• Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
• Greet guests in a pleasant manner.
• Load and unload luggage carts.
• Escort guests to rooms.
• Check/store luggage for arrivals and departures with luggage tags.
• Deliver messages to meeting rooms.
• Deliver flowers and packages to guest rooms.
• Complete room changes.
• Maintain current listing of local and area attractions, special events and activities.
• Maintain list of local transportation guides, churches, sports arenas, etc.
• Assist housekeeping department with guest requests.
• Ensure lobby reader board is correct.
• Provide information, maps and directions as required.
• Answer phones to assist guest service agents.
• Conduct house count by computer.
• Show guest rooms and suites as needed and emphasize company amenities.
• Other duties as required.
• Access to back‑of‑house areas of the hotel and sensitive information.
• Interact and occasionally have unsupervised contact with guests and/or colleagues.
• Access and control to sensitive areas in the hotel premises, including the Hotel Safe, Master Keys and/or guestrooms, Storage/Liquor Room, and secured file cabinets.
• Drive safely on behalf of the company for business reasons.
• Maintain a high level of trust and responsibility.
• Represent the company with a certain level of reputation and good character as well as exercise sound judgment.

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• Medical, Dental, and Vision Coverage.
• Short‑Term and Long‑Term Disability Income.
• Term Life and AD&D Insurance.
• Paid Time Off.
• Employee Assistance Program.
• 401(k) Retirement Plan.

Welcome to the Embassy Suites by Hilton Cincinnati River Center hotel, located on the banks of the Ohio River. The hotel is just a two‑minute drive from downtown Cincinnati, with nearby attractions such as Paul Brown Stadium, US Bank Arena, Duke Energy Convention Center, and Aronoff Center for the Arts. It is only 2.7 miles from Jack Casino. The Southbank Shuttle Trolley stops outside the hotel, offering easy access to downtown.

The Cincinnati/Northern Kentucky International Airport is 20 minutes away, and the hotel is adjacent to the Northern Kentucky Convention Center with easy access to I‑71, I‑75, and many Covington, KY attractions. Guest suites feature a private bedroom and separate living area, a free made‑to‑order breakfast each morning, and a view of the Cincinnati skyline. Drinks and snacks are available in the open‑air atrium at our evening reception.

The hotel also offers a riverfront meeting space and an elegant wedding reception area with over 8,000 sq. ft. of flexible space, including meeting rooms and a ballroom with a stunning view of the city.