Front Desk Supervisor

Marriott Covington
Cincinnati Marriott at River Center
Covington, KY 41011, USA

Only steps from the banks of the Ohio River, our hotel is within walking distance of popular attractions, including Cincinnati’s vibrant entertainment and dining venue, The Banks, as well as Great American Ballpark, home of the Cincinnati Reds and Paycor Stadium, home of the Cincinnati Bengals. The Northern Kentucky Convention Center is just a skybridge walk away.

SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best‑in‑class service at our hotels and resorts across the country. We ensure you have the support, tools and opportunities you need to get the job done, grow as an individual, and excel in your hospitality career.

We offer a comprehensive full‑time benefits package consisting of EARLY PAY OR EARNED WAGE ACCESS get paid before payday, medical, dental, vision, pet discount program, identity theft protection, pre‑paid legal support, flexible spending accounts, matched 401K, life, critical accident or illness, short‑ & long‑term disability, paid time off, wellness programs, wonderful hotel discounts and much more.

In this role, you’ll warmly welcome our guests and provide exceptional service throughout their stay. You and the entire front desk team are dedicated to ensuring guest satisfaction by crafting remarkable and seamless experiences from the moment guests arrive. Your efforts will create unforgettable and unique memories that leave a lasting impression.

• Deliver unparalleled service, courtesy, and care to our guests
• Respond promptly and effectively to guest questions and requests
• Streamline the check‑in and check‑out process for guests
• Answer incoming phone calls with promptness and professionalism
• Excel at multitasking in a dynamic environment
• Resolve guest concerns with attentive service recovery

• Ability to lift, carry, push or pull 10 lbs
• Primarily standing for majority of shift

• High school diploma or its equivalent

• One year of Front Desk experience in hotels preferred
• One year of experience working in customer service or a guest‑facing role required
• Full understanding and comfort working on a computer with MS Suite‑Outlook, Word, Excel
• Previous experience with hotel PMS systems a plus

Spire Hospitality, LLC is an Equal Opportunity Employer, including disability and veterans

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.