Technical Support Coordinator

Learning and Development at Coesia North America | Driving Talent Growth & Organizational Success | Diversity and Inclusion Advocate

About Citus Kalix and Coesia

Citus Kalix is a leading organization headquartered in Evry-Courcouronnes, France. As a key player in the cosmetic industry, CK specializes in filling machines and cartooning for health and beauty applications. Our business portfolio encompasses a wide range of innovative solutions in tube filling, lipstick molding, jar and bottle filling, and mascara filling. CK strives to continuously expand our offerings and enhance our capabilities to meet the evolving needs of our customers.

Citus Kalix is part of Coesia, a group of innovation-based industrial and packaging solutions companies operating globally, headquartered in Bologna, Italy. Coesia has 141 operating units in 35 countries, a turnover of about 1.9 billion euros and over 8,000 employees.

About the Role:

The Technical Support Coordinator is responsible for ensuring exceptional customer service by proactively managing and delivering technical support solutions. This role involves overseeing service requests, troubleshooting technical issues, and coordinating with remote support teams, field technicians, and brand headquarters to maintain seamless service continuity. The coordinator also supports order processing, prepares customer correspondence, and fulfills service needs to maximize customer satisfaction.

Reporting directly to the North America Proactive Sales Manager and secondarily to the Head of Customer Service at Citus Kalix, the coordinator plays a key role in driving operational efficiency and customer loyalty.

Main Responsibilities include, but are not limited to:

• Interface between customer requests and technical teams (field, remote, headquarters)
• Coordinate technician schedules, ensuring alignment with quotations, planning and execution.
• Manage local service offers for upgrades, modernization, and troubleshooting.
• Propose audit/inspection campaigns to optimize travel and costs for customers.
• Understand and communicate all customer service products and their value.
• Prospect for new business and follow up on leads.
• Maintain and expand the customer database.
• Engage with existing customers to maintain relationships.
• Collaborate with sales, customer service, and management for world‑class service.
• Record leads and sales in CRM.
• Travel to customer locations as needed.
• Resolve customer issues and complaints to maintain trust.
• Perform other duties as assigned.

What You Need to Be Successful

• Technical knowledge of packaging equipment or related industry.
• Strong organizational, communication, and technical skills.
• Experience in customer support, training, inspections, and onsite activities.
• Ability to present after‑sales products and services confidently.
• Associate’s degree or equivalent experience (engineering or business degree preferred).
• Willingness to travel up to 75% domestically and internationally.
• 2–5 years in sales or technical support.
• Strong customer service, leadership, and presentation skills.
• Proficiency in Microsoft Office; SAP experience a plus.
• Position located in Davenport, Iowa preferred.

Our Offer

Coesia North America offers a competitive benefit package which includes, among other things:

• 401K offering 6% company match with no vesting period.
• 8‑weeks paid parental leave.
• Multiple health benefit & insurance options.
• PTO, sick time, and 12 observed calendar holidays.
• Company paid short‑term disability (80% wager placement) & long‑term disability.
• HSA company contribution for individual & employer family coverage.

Coesia is an equal opportunity employer and embraces diversity and inclusion.

• Associate

• Full‑time

• Sales and Customer Service

• Machinery Manufacturing, Packaging and Containers Manufacturing, and Automation Machinery Manufacturing

• Medical insurance
• Vision insurance
• 401(k)