Personal Lines Client Service Manager

Personal Lines Client Service Manager

Gallagher is looking for a Personal Lines Client Service Manager to provide exceptional customer service and support across a range of insurance products.

Future Opportunity
:
While this role is not currently open, we continue to seek talented professionals for upcoming opportunities.

$39,000.00/yr - $76,000.00/yr

At Gallagher, we help clients face risk with confidence. You’ll be backed by our digital ecosystem, advanced data, and analytics to oversee client relationships and protect business growth.

• Provide service to existing clients – identifying and assessing customer needs to achieve satisfaction.
• Answer questions related to policy endorsements, acquiring inspections or appraisals, and remarketing.
• Research and respond to inquiries via phone, client walk-ins, chat, and email to provide policy and/or claims information and work diligently to find a resolution.
• Discuss different types of policies, including auto, homeowners, and umbrella policies.
• Secure existing business and drive the sale of additional services and lines of coverage.
• Maintain accurate client and policy data and documents within the Gallagher system.
• Use Gallagher's technology such as Applied Epic to improve productivity and quality.
• Effectively manage multiple competing priorities on a daily basis.

• Bachelor’s degree with 0+ years client service and/or claims management experience, or high‑school degree/GED with 3+ years client service and/or claims management experience.
• Active Producer’s license.
• Strong written and verbal communication skills.
• Proficient in using technology to maximize productivity and quality.

• 1+ years of prior experience providing client‑facing customer service.
• Currently licensed in P&C or ability to obtain licensing within 90 days of hire.
• Working knowledge of Microsoft software, including Excel, PowerPoint, Outlook, and Word.

We offer a competitive and comprehensive compensation package. In addition to the base salary, we provide a wide range of benefits:

• Medical/dental/vision plans, which start from day one.
• Life and accident insurance.
• 401(k) and Roth options.
• Tax‑advantaged accounts (HSA, FSA).
• Educational expense reimbursement.
• Paid parental leave.
• Digital mental‑health services.
• Flexible work hours (availability varies by office and job function).
• Training programs.
• Gallagher Thrive program – elevating health through workshops and digital fitness programs.
• Charitable matching gift program.
• And more.

Gallagher embraces diverse identities, experiences, and talents. We believe that inclusion is essential to our success and are committed to creating an environment where everyone can thrive.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers. The company will make reasonable accommodations for qualified persons with disabilities.