Operations Manager

Are you looking to change jobs in the new year and make an impact?

ESNKY is seeking a mission-driven Operations Manager to keep our shelter running safely, smoothly, and with dignity for all who enter. This role oversees facility operations, inventory, vendors, first-shift staff, staff training, data compliance, and the daily systems that support our Life Saving, Life Changing mission.

If you’re a strong communicator, love improving processes, good with spreadsheets & technology, enjoy leading people, and want your work to create real community impact, we’d love to meet you.

Position Title:

Operations Manager

Reports To:

Chief Executive Officer
Employment Status:
Full-Time, Exempt

The Emergency Shelter of Northern Kentucky (ESNKY) provides Life Saving, Life Changing low barrier shelter and services to adults experiencing homelessness or housing instability. Our vision is to provide community-based shelter as a personal pathway to hope, change, and autonomy. We are committed to providing holistic best-practice programs in a trauma-informed, harm-reduction environment. We trust, value and respect everyone who walks through our doors, always giving our guests a voice and choice in how, when and where they access services.

Position Summary
The Operations Manager is a key member of ESNKY’s leadership team and plays a central role in advancing the organization’s Strategic Plan. This position oversees daily shelter operations—including facility maintenance, inventory, vendor coordination, staff supervision, data compliance, IT systems support, and operational budgeting. The role also leads organization-wide staff training, monitors compliance with policies and procedures, and supports safety, security, and risk-management practices.

Guest interaction is limited, as the focus is on internal operations, infrastructure, and team leadership. The Operations Manager also provides backup coverage to the Program Manager as needed.

• Oversee the cleanliness, safety, and maintenance of the facility to ensure a secure and welcoming environment for staff, guests, and visitors.
• Assist with compliance and renewal of all operational permits and licenses (e.g., Health Department, shelter permit).
• Coordinate and supervise external vendors and contractors for repairs, and maintenance
• Maintain and monitor facility, maintenance, kitchen, and first shift, Navigation and Outreach budgets.
• Manage facility inventory and coordinate with the Development team for donation support.
• Lead procurement and purchasing of supplies for shelter operations.

• Provide direct supervision, hiring, scheduling, coaching, performance evaluation, and disciplinary support for first shift positions, Navigation, and Outreach staff.
• Lead the development, implementation, and monitoring of all staff training initiatives across the organization.
• Ensure training documentation is current and aligned with strategic goals, compliance needs, and staff development benchmarks.
• Monitor compliance with all operational and service-related policies and procedures.

• Oversee implementation of operational components of the Strategic Plan, including infrastructure improvements, process enhancements, and staffing-related goals.
• Track progress on strategic priorities in coordination with the CEO and other leadership staff.
• Ensure accurate and timely data entry into HMIS and compliance with federal, state, and agency reporting standards.
• Collaborate with the CEO and Data Specialist to generate monthly reports, analyze program outcomes, and benchmark performance.
• Serve as primary liaison to the agency’s IT support provider, ensuring systems (e.g., email, Wi‑Fi, phones, database, and security cameras) remain functional.

• Develop, implement, and monitor safety and security protocols, including emergency preparedness and incident response.
• Review and respond to incident reports; identify trends and collaborate with leadership on risk mitigation strategies.
• Ensure ongoing compliance with…