Key Accounts Program Manager

ORR Protection is a national leader in fire and life safety, delivering intelligent, lifecycle-driven solutions that protect people, property, and business continuity. For more than 75 years, we've built our reputation by serving organizations in mission-critical environments-where performance matters and reliability is essential. As a third-generation, family-owned company, we remain grounded in strong relationships, a commitment to doing the right thing, and a deep sense of responsibility to our customers and our people.

Today, ORR supports associates and customers across all 50 states, combining national expertise with a culture rooted in safety, respect, and care. When you join ORR, you're part of a team dedicated to protecting what matters most, while building a career you can be proud of.

Learn more about our company culture here.

The Key Account Project (Program) Manager provides strategic leadership and performance oversight across enterprise accounts, serving as a trusted partner to key stakeholders throughout installation, service, sales, design, and field solutions. With primary accountability for installation project execution, this role also aligns cross-functional teams, optimizes processes, and drives the sustained health, strength, and long-term growth of each client relationship.

• Ensure all associates embrace the safety culture and comply with all safety initiatives.
• Implement and review Job Safety Analyses (JSA) as the field environment dictates. All work is to have a daily JSA.
• Conforming to the company's and customer's safety protocols and communicating all requirements to associates and subcontractors involved with the project.

• Track and control costs for any project supporting the company's gross margin objectives.
• Forecasting revenue generation and completion schedules.
• Manage scope and schedule changes, including analyzing the impact on the project's schedule, resources, costs, and sell price.

• All team members must embody the company mission to protect people, property, and the environment in all aspects of their job.
• Manage programs and projects for the Enterprise Clients in our National Account's group
• Manage Client relationship and act as primary point of contact
• Manage the scope, schedule, budget, and communications necessary to implement installation jobs successfully.
• Coordinate and align the activities of Regional Project Resources, in completing projects on time, to contractual standard and to budget.
• Maintain proactive communications and progress updates to Client for all active projects.
• Identify risks and implement corrective measures before, during, or after the risk has been identified.
• Conforming to and ensuring associates are adhering to the company's quality system.
• Manage multiple projects simultaneously
• Work with internal functions and customers to obtain agreement on the initial project approach and schedule and when managing changes.

• Understand the technical aspects of the product lines and applications to make informed management decisions.
• Ensure that you receive training on applicable products and skills that relate to and enhance your Project Management abilities
• Other duties as assigned.

• Post-secondary education in related technical or business fields.
• Five years experience with Project Management in fire protection or comparable industry. Experience managing, leading, training, and developing a team, including service technicians and project coordinators.
• Professional Project Management Certification required

• Understanding of complete project management concepts
• A Strong understanding of Life Safety Workflows.
• A strong understanding of technology and codes specific to the Life Safety Industry
• Ability to coordinate the activities of cross functional departments and individuals
• Strong written and verbal communication skills.
• Ability to organize, maintain and analyze data while making strategic decisions concerning it.
• Ability to control and manage costs using basic accounting and finance principles
• Strong computer aptitude
• Excellent customer service and support skills. Must act as liason between the ortanization and it's customers while maintaining an equitable relationship to hold all parties equally accountable
• Thrives in quick change environments
• Ability to access situations impartially and organize…