Regional Director of Operations

Five Star Parks & Attractions is the largest privately owned operator of family entertainment centers in the United States, with 27 high-energy destinations across 13 states. Headquartered in Charlotte, North Carolina, the company has grown rapidly from just three locations in 2019 to a national portfolio of award-winning venues, including Scene
75, The Track Family Fun Parks, Malibu Jack’s, Fun Land, Celebration Station, Craig’s Cruisers, and more. Recognized on the 2024 Inc. 5000 list  for 1,408 percent three-year growth, Five Star Parks continues to lead the way in innovation, guest experience, and operational excellence in the amusement and hospitality sector.

Our venues fuse go-karts, arcades, bowling, VR, thrill rides, and immersive dining into vibrant, high-impact environments that inspire all generations to play, connect, and create unforgettable memories. We are rooted in a company-wide promise of being Safe, Clean, and Fun—demonstrating our uncompromising commitment to guest and team-member well-being, pride in welcoming and immaculate facilities, and a playful, edgy spirit that sets us apart.

Internally, we foster a culture of integrity, accountability, inclusiveness, and performance, empowering team members to think boldly, own outcomes, and deliver Five Star moments every day. With the scale of a national platform and the heart of a local host, Five Star Parks is a dynamic workplace where operational excellence, innovation, and fun converge—every day is an opportunity to elevate play.

This position is based remote but is ideally located close to one of our parks.

The Regional Director of Operations (RDO) of Five Star Parks & Attractions is responsible for the day-to-day operational performance of a group of parks within an assigned region. Reporting to the Regional Vice President of Operations or CEO, the RDO directly leads and develops General Managers to deliver exceptional guest experiences, achieve financial targets, and uphold our Safe, Clean, and Fun promise at every location.

This is a field-based, hands-on leadership role that requires a strong operator who leads from the floor, coaches in the moment, and drives consistent execution and accountability across multiple parks.

• Directly oversee the daily operations of assigned parks to ensure consistent execution of brand standards, SOPs, and the Safe, Clean, and Fun promise.
• Spend the majority of time in parks conducting visits, walk-throughs, and operational audits, providing real-time coaching to park leaders.
• Ensure park readiness for peak seasons, holidays, and major events, including staffing, inventory, and attraction availability.
• Monitor guest feedback, online reviews, and satisfaction scores; resolve escalated guest concerns and drive service improvements.
• Partner with Facilities and Maintenance to maximize ride, attraction, and game uptime and ensure preventive maintenance is completed.

• Hold accountability for park-level P&L results, including revenue, labor, cost of goods, and controllable expenses.
• Review park scorecards weekly; for yellow and red flag parks, build and execute action plans with General Managers and report progress to the Regional Vice President.
• Drive same-store sales growth and revenue per guest (per caps) through upselling, food and beverage, arcade, party and group sales, and local marketing execution.
• Set and monitor park KPIs and conduct regular business reviews with General Managers.
• Identify and share best practices across parks to raise performance throughout the region.

• Participate in annual budgeting and forecasting for assigned parks in partnership with Finance.
• Review and approve labor…