Crisis Response Specialist

Crisis Response Specialist

The Ion Center For Violence Prevention is a non‑profit agency serving 13 Kentucky counties. The Ion Center’s mission is to provide the best care for people impacted by power‑based personal violence and to reduce harm through free and confidential services.

Job Summary

Under the supervision of the Crisis Response Coordinator, the Crisis Response Specialist provides crisis intervention services to primary and secondary survivors of crime, with a special focus on victims of partner violence, sexual violence, and stalking, on location in community hospitals in Northern Kentucky.

Principal Duties and Responsibilities Crisis Response

Assess and identify client needs.

Provide trauma‑informed support.

Provide and connect clients with community resources.

Aide clients in developing a safety plan.

Coordinate immediate transportation and housing assistance as needed.

Community Partner (or Ion Center Representation)

Collaborate with community partners to support victims.

Educate community partners on topics relevant to partner violence, sexual violence, and stalking.

Advocate to meet victims’ needs.

On‑Call Response

Be on‑call and prepared for dispatch during shift.

Respond to community partner location within 30 minutes of receiving dispatch.

Communicate with Hotline team during dispatch.

Report to Hotline team when hospital run is completed, including providing required debrief information.

Communication and Teamwork Duties

Attend related meetings and trainings.

Contribute to a clean, healthy, and trauma‑informed agency environment.

Collaborate as a team across agency sites.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications

• Knowledge and skills at a level typically acquired through obtaining a Bachelor’s degree from an accredited college or university.
• Knowledge of Trauma‑Informed Care.
• Ability to work under highly stressful, crisis‑oriented situations.
• Ability to handle sensitive information and maintain a high level of confidentiality.
• Outstanding empathetic and listening skills.
• Professional oral and written communication skills.
• Ability to work independently and collaborate on a team.
• Excellent problem‑solving and decision‑making skills.
• Complete trainings for funding requirements and knowledge building.
• Must be a minimum age of 18.

Mental and Physical Activities Which Occur Regularly in Performing the Job

• Speaking, seeing, hearing, standing, writing, walking, including climbing steps, carrying, pulling, lifting, stooping, kneeling.
• Using related office equipment: keyboard and monitor, camera, copier, fax, phones, etc.
• This position may involve exposure to infectious diseases and stressful situations.

Compensation and Working Hours

This is an hourly position that pays $10.00/hour when waiting to respond to calls and $20.00/hour when actively responding to calls. Weekday, weekend, and overnight shifts are available. The Ion Center responds to hospitals in Northern Kentucky:
St. Elizabeth Hospitals in Florence, Edgewood, Covington, and Ft. Thomas, and Carroll County Memorial. Applicants must have reliable transportation.

Equal Employment Opportunity Statement

It is the policy of The Ion Center for Violence Prevention to provide Equal Employment Opportunity and individual growth opportunities to all applicants and employees in accordance with all applicable Federal and State laws and executive orders. State law requires a criminal record check as a condition of employment for all positions. This organization participates in E‑Verify.

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