Relationship Banker ; Covington West Branch

Relationship Banker I (Covington West Branch)

Regions Bank invites applications for the Relationship Banker I position at Covington West Branch. This role focuses on delivering exceptional customer experiences in cash and phone lines, coaching customers on digital banking, and supporting overall customer financial wellness.

Regions is dedicated to safeguarding private information. Your application information will be reviewed by employees, consultants, and vendors to evaluate your qualifications and will not be used for marketing or sold outside of Regions unless required by law. It will be stored in accordance with regulatory requirements for a minimum of three years.

At Regions, the Relationship Banker I is responsible for providing an exceptional customer experience, both on the cash line and on the phone, and contributing to improving the financial wellness of our customers. The purpose of this role is to create meaningful personal connections with customers while processing transactions, identify ways for Regions to meet customer needs, and assist in resolving end‑to‑end customer service inquiries.

This role offers an exciting opportunity for candidates with prior teller, limited banking, or some retail sales experience who are interested in beginning a career with opportunities for growth, development, and upward mobility.

• Provide a consistent optimal customer experience on the cash line while handling customers’ transactional needs, such as deposits, withdrawals, payments, and other typical teller transactions.
• Answer customer inquiries regarding products and services and fulfill basic servicing requests, such as new/replacement cards, information changes, PIN reset requests, reordering checks, and basic problem resolution.
• Develop relationships with customers, remaining well-informed about the customer’s relationship with the bank.
• Educate customers on standard consumer products and digital solutions such as mobile, online, and ATM offerings, all designed to make banking easier.
• Assist branch and fellow team members with basic tasks to aid in customer problem resolution.
• May conduct outbound phone calls using generated customer and prospect lead lists to educate customers on emerging technology and assist with meeting their financial needs.
• Refer customers to an internal team of experts when more complex financial goals and needs are recognized.
• Follow all bank processes and procedures and adhere to applicable laws and regulations, including completing duties delegated and assigned by the Branch Manager; as a member of the branch team, ensure sound banking practices, including managing, identifying, and reporting operational risks.
• Achieve branch targets and goals by identifying customer needs and providing appropriate guidance and perspective about Regions’ solutions.

• High School Diploma or GED.
• Ability to work Saturdays as needed.
• Ability to handle cash and process cash transactions.
• Ability to communicate in person, on the phone, and through electronic channels.
• Ability to use a computer on a frequent basis, including typing and sustained attention to a monitor.
• Ability to walk and stand for extended periods of time.
• Ability to lift up to twenty (20) pounds.

• One (1) year of banking, cash‑handling, and/or customer service experience.

• Ability to adhere to policies, procedures, and guidelines.
• Ability to assist customers with digital banking offerings.
• Ability to handle multiple priorities simultaneously.
• Ability to oversee large sums of cash.
• Strong customer focus and relationship‑building skills.

Full time

The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

• Minimum – $39,601.10 USD
• Median – $46,880.00 USD

This role is eligible to participate in a formulaic incentive plan. Employees have the potential to earn incentives based on performance against defined metrics and goals.

• Paid Vacation/Sick Time
• 401(k) with Company Match
• Medical, Dental and Vision Benefits
• Disability Benefits
• Health Savings Account
• Flexible Spending Account
• Life Insurance
• Parental Leave
• Employee Assistance Program
• Associate Volunteer Program

Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions’ benefits, please visit Regions Benefits Portal.

Covington West – Covington, Louisiana

Equal Opportunity Employer/including Disabled/Veterans.

Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher‑volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.