Sr. Consumer Loan Specialist - Sales Customer Service

Overview & Responsibilities

Are you looking for a long-term opportunity with a growing financial services company that rewards performance and gives back to its community? If so, please read on!

This position offers a competitive salary of $36,000 per year (paid hourly), plus an uncapped monthly bonus that averages $8,000 annually. In addition, we offer amazing benefits and perks, including health, dental, and vision insurance with employer contribution, paid time off (PTO), paid holidays, a 401(k) plan with company match after one year, regular bonuses, and short and long-term disability. If this sounds like the right opportunity in the financial services industry for you, apply today!

As a Sr. Consumer Loan Specialist, you will be a key team member in the branch. Your primary responsibility is to ensure a positive total customer experience while originating consumer loans, completing loan applications, developing strong customer relationships and meeting sales goals. You will also assist the Branch Manager with daily operational tasks and set and be a role model to other team members.

The successful candidate will possess a professional demeanor, outgoing/positive attitude, reliability, and excellent oral and written communication skills.

We have helped our customers meet their personal finance goals for more than 70 years by providing a variety of consumer loans, flexible lending options, and incomparable customer service. We are proud to serve over 300,000 customers in more than 250 communities throughout the US and we continue to expand into new states each year. Our Core Values are at the heart of everything we do with a focus on Our Team, Our Customers, and Our Performance.

We identify lending options that fit each customer’s unique needs. Not only are we dedicated to serving our customers, but we are also dedicated to giving back to our community. Company-wide, we hold annual fundraisers for JDRF and the American Cancer Society, among other philanthropic efforts.

Our growing company offers a bright future for our employees. We work to provide many growth opportunities for all of our team members. Our supportive culture is one where we all work together to continuously improve and reach our goals. We show our appreciation for our employees with great benefits and competitive pay and rewarding performance!

• Actively seeks opportunities to originate new loan business with new and existing customers.
• Evaluates customer needs to recommend the best consumer loan and voluntary product solutions.
• Completes loan applications, proposals and offers for new borrowers and follows up with pending applicants.
• Assists potential borrowers by explaining the loan process, answering questions regarding loan products and loan processing.
• Take ownership of customer concerns and works with management to formulate and execute strategies for potential problem loans.
• Closes loans, assembles loan folders, and breaks down files.
• Consistently meets or exceeds loan goals.
• Responsible for day-to-day servicing of an ever-growing, complex consumer loan portfolio.
• Applies analytical skills to quickly and efficiently resolve customer issues.
• Effectively builds trust with customers and internal staff by embodying the organization’s core values, policies, procedures and compliance.
• Processes insurance claims, follow-ups and payments daily and maintains insurance log.
• Provides excellent customer care through daily transactions, customer inquiries and problem resolution.
• Adheres to corporate, legal, and regulatory policies, guidelines, and requirements regarding compliance.
• Answers incoming phone calls; checks branch’s voicemail.
• Assists Branch Manager with miscellaneous operational tasks such as daily initialization, preparing daily deposit and importing live checks.

• High school diploma or equivalent.
• Minimum of 2 years of experience in a goal oriented, incentive based sales role.
• 1+ years of experience in the consumer finance industry preferred.
• Professional demeanor, positive attitude, strong communication and customer relations skills.
• Ability to work well independently, as well as a…