Laboratory Supervisor

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This job description is intended to describe the general nature and level of work performed by employees assigned to this department. This is not an exhaustive list of all duties and responsibilities, and LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary.

GENERAL DUTIES

• Maintains self-competency to cover bench duties as needed
• Maintains knowledge of the principles, practices, methods and current developments in the specific laboratory section
• Skilled in the operation, calibration, troubleshooting and routine maintenance of laboratory equipment and instrumentation in the performance of laboratory testing procedures.
• Performs and supervises new employee orientation and training. Provides ongoing training and guidance supporting employees by setting goals and identifying developmental needs;
  Verifies that staff are trained and deemed competent prior to performing patient testing independently;
  Coordinates cross-training as needed.
• Supervision of specified laboratory section employees to include competency assessment, performance evaluation, and handling of personnel matters as delegated/designated by department manager/director. Takes action to improve performance when personnel do not perform as expected.
• Oversees, plans and directs daily lab operations, delegates testing in lab sections and manages workflow while monitoring activities for effectiveness and productivity;
  Provides timely feedback
• Knowledgeable of clinical laboratory procedures, testing and equipment; provides expertise in the evaluation and interpretation of test results and demonstrates effective problem-solving capabilities; ensures accuracy and timeliness of work, taking appropriate action as required.
• Responsible for managing clinical lab procedures to include drafting, reviewing, revising, retiring, and interpreting clinical lab procedures as appropriate.
• Performs final review of all quality control/quality management systems ensuring performance specifications are met and maintained;
  Reviews QC statistics for systematic problems. Ensures test results are not reported until corrective action has been taken and the test is performing according to established specifications
• Schedules employees within specified lab section(s) and staff department in accordance with staffing plan and care/service needs. Reconciles timecards/demonstrates accurate and timely approval of employees' time records.
• Serves as a point of contact to medical staff and nursing, regulatory/compliance agencies, HIS/LIS departments, and provides technical consultation as it relates to specific laboratory section
• Collects and monitors data to produce departmental reports and maintains established Key Performance Indicators (KPI’s) initiating preventive and/or remedial actions when established thresholds are not met.
• Assists/oversees inventory management;
• Ensures fiscal responsibility including laboratory billing accuracy
• Assists with implementation of department goals, objectives and related projects including implementation of new equipment, processes, and supplies/reagents;
  Creates project schedules and effectively implements project plan.
• Participates in departmental and/or hospital multi-disciplinary committees as assigned.
• Maintains keen awareness of regulatory requirements, reviews policies and procedures for compliance with regulatory standards and department protocols;
  Ensures that the laboratory section follows all regulatory requirements and is in an inspection ready state.
• Demonstrates acceptable leadership skills and sets clear expectations for employees. Ensures staff compliance with all hospital policies and procedures and maintains employee accountability. Encourages participation from employees in the ongoing delivery of care/services. Empowers staff to make suggestions for improvement of care delivery/services. Documents and follows up with staff to ensure accountability escalating to corrective action as required.
• Demonstrates the ability to exercise professionalism in dealing with all levels of personnel and customers and maintains effective working relationships.
• Demonstrates the ability to communicate clearly and concisely; brings problems and non-conformities to the attention of laboratory management.
• Validates/Verifies new test systems, lab equipment, and new test methods including all documentation elements per accrediting agency requirements
• Reviews product recalls and notifications taking corrective action or updating lab procedures as needed. Investigating any impacts to patient care, escalating as needed.
• Assists with capital and operational budget planning
• Responsible for managing all aspects of proficiency testing in laboratory section(s) to include:…