Admissions Counselor Nights

Position: Admissions Counselor FT Nights
Overview

Covington Behavioral is seeking a compassionate and skilled Admissions Counselor to lead our admissions team and support individuals and families facing emotional and behavioral challenges.

Schedule:

(Nights) 7:00 PM - 7:00 AM

Qualifications:

​EDUCATION/EXPERIENCE/SKILL REQUIREMENTS: ​Bachelor’s degree in a social services field required (if state allows). ​Master's degree in a social services field (psychology, counseling, social work, sociology, health administration, nursing) or RN preferred.
​One or more years’ experience in mental/behavioral health working with individuals in a clinical or observational capacity preferred. ​LICENSES/DESIGNATIONS/

CERTIFICATIONS:

​Current licensure, as preferred for the area of clinical specialty, as designated by the state in which the facility operates. ​CPR and de-escalation/restraint certification required (training available upon hire and offered by facility). ​First aid may be preferred based on state or facility.

Responsibilities

ESSENTIAL FUNCTIONS:

​Respond to inquiries about the facility within facility policy time frames. ​Ability to develop therapeutic relationships with patients and families. ​Perform benefit eligibility to ensure patient benefits are active at the time of admission.  Communicate benefit eligibility to the business office and the patient or significant other. ​Collaborate with facility medical and psychiatric personnel to ensure appropriate recommendations regarding pending referrals.  ​Coordinate admission and transfer from referral sources and between levels of care within the facility.

​Maintain knowledge of milieu management. ​Communicate projected admissions to designated internal representatives promptly.  ​Ensure all clinical information from referral sources or patients (including medical comorbidity information) is received, when possible, prior to patient admission.  ​Schedule (when applicable) and complete pre-admission assessments, consult with the admitting physician and communicate disposition recommendations to the patient or their family. ​Possess skill in preparing and maintaining appropriate medical record documentation that will result in authorization at the level of care being requested of the payor.  

​Complete initial pre-authorization for treatment and admission prior to admission, when possible, and within payor timeframe guidelines.  ​Admit the patient to the registration and accounting system.  Complete all admission and consent forms with the patient. ​Demonstrate a positive, empathetic, and professional attitude toward customers always.  When patient needs are not met, acknowledge and work to resolve complaints.  Recognize that patient safety is a top priority.

​When a patient’s needs are not met, acknowledge and work to resolve complaints.  Recognize that patient safety is a top priority. ​Coordinate care for patients who are not being admitted and ensure that they receive appropriate follow-up care and referrals. ​Demonstrate a sense of urgency related to the importance of patient safety and provide excellent customer service. ​Responsible for conducting safety checks and ensuring that supervision is conducted at 15-minute intervals, as noted in special precautions, or by individualized supervision guidelines as needed.  

​ ​OTHER FUNCTIONS:  ​Perform other functions and tasks as assigned.

Qualifications

​EDUCATION/EXPERIENCE/SKILL REQUIREMENTS: ​Bachelor’s degree in a social services field required (if state allows). ​Master's degree in a social services field (psychology, counseling, social work, sociology, health administration, nursing) or RN preferred.
​One or more years’ experience in mental/behavioral health working with individuals in a clinical or observational capacity preferred.…