Vice President of Customer Relations

Human Resources Manager | DE&I Champion at Tempest | Superior Storm Response®| Storm Rentals | Fleet Services | Utility Consulting

The Vice President of Customer Relations is responsible for managing the customer‑facing entity of Tempest. This individual enhances and develops the skills and effectiveness of existing personnel to improve performance, seeks out, recruits, and develops new and personnel critical to the continued success of the organization. The VP Customer Relations develops strategic sales plans based on company goals that promote sales growth and customer satisfaction, and oversees business and market share development, customer and team management, and the development and management of customer‑specific strategies.

The VP Customer Relations reports to the Senior Vice President of Business Development.

• Promote company products and services
• Develop customer‑specific plans and strategies
• Organize and maintain sales operations
• Mentor and motivate the sales team to achieve workplace goals
• Monitor market and competitor activity
• Improve customer satisfaction by anticipating consumer needs
• Identify where improvements can be made and develop success‑driven plans
• Manage detailed sales expectations and plan accordingly
• Communicate and foster relationships with existing and new customers

• Maintain a working relationship with existing customers and build relationships with new customers
• Develop new business for Tempest Energy by face‑to‑face meetings, virtual meetings, or other means of communication
• Maintain the Tempest brand and be cognizant of the company's reputation
• Oversee the conference season schedule and staffing, utilizing conferences as business development tools

• Communicate with customers to determine if there is a need for storm resources
• Follow up with clients after a storm event to ascertain Tempest’s performance during an event and assess potential for movement from one customer to another through mutual aid or other mobilization strategies

• Strong working knowledge of Electric Utility, CO‑OP, or Municipality industry (highly preferred)
• Strong consultative networking and negotiation skills
• Comfortable with public speaking and presentation engagements both virtually and in‑person
• Strong verbal, written, and interpersonal communication skills
• Ability to multitask and work efficiently and effectively to meet required deadlines
• Ability to learn quickly and apply that knowledge
• Strong team leadership skills
• Ability to work in a team environment
• Proactive and competent at problem solving
• Proficient with Microsoft Office tools such as PowerPoint, Word, Excel, and Teams
• 10+ years working in a role as a utility professional (preferred)
• Bachelor’s degree in Engineering or Business, or equivalent

Seniority level:
Executive

Employment type:
Full‑time

Job function:
Business Development, Sales, and Customer Service

Industries:
Utilities