Certified MA- Primary Care; Covington

Medical Assistant

• Customer Service: Continuously displays a positive attitude that contributes to improving patient satisfaction results. Applies customer service skills consistent with LCMC’s Customer Service programs. Utilizes the service recovery process to address customers’ concerns or complaints. Treats all customers with dignity, respect, courtesy and compassion. Recognizes customer needs and begins to solve problems as soon as they are apparent. Interacts with patients, families, visitors, and fellow employees to ensure a professional and courteous environment.
  
  Displays behaviors which focus on the customer by doing what is appropriate the first time.
• Financial Stability: Advises supervisor of current or anticipated problems. Effectively uses time and resources to accomplish their duties. Self-starter who willingly puts forth effort and time and performs tasks with minimal supervision. Resolves conflicting matters and schedules with peers and other staff. Willingly accepts assignments and completes in a timely fashion. Appropriately uses time and attendance system and adheres to related policies and procedures.
  
  Be aware of possible compliance issues, specifically concerning fraud and abuse. Report these immediately.
• Patient Throughput: Keeps patients informed and gives periodic updates as appropriate. Within the scope of position, positively contributes to organizational goal of patient throughput.
• Performance Improvement: Actively promotes and supports LCMC’s performance improvement initiatives (i.e., participates in ongoing education, cultural change initiatives, etc.). Is receptive to differing ideas and embraces change. Verbal and written communications are clear, concise and accurate; uses positive non-verbal communication effectively. Demonstrates and actively promotes compliance with all state and federal regulatory and accrediting agencies (i.e., patient safety, infection control, HIPAA, etc.).
  
  Adheres to CHNOLA’s policies and procedures, as well as the Code of Conduct and all laws and regulations. Perform your duties in an ethical manner. Ability to work on or with teams to cooperatively reach goals. Appropriately documents in accordance with departmental and organizational policies. Able to apply job knowledge to improve work processes.
• Patient Care: Prepares patient for office visit by collecting vital signs, pain rating, allergies, and reason for visit, prior to being seen by physician. Assesses each patient for Abuse, Fall Risk, Functional Assessment, Advance Directives prior to being seen by the physician. Records allergies, vital signs, reason for visit, current medications, and social and past medical history, Abuse, Fall Risk, Functional Assessment, Advance Directives in patient record’s medical record.
  
  Obtains patient tests prior to/or after seeing the physician. Discusses plan of care with physician before, during and following patient visit. Administers treatments at the direction of the physician and documents and submits charges as required. Under the direction of a registered nurse, administers prescribed medications and/or vaccines via ordered route in accordance with department policy. Considers patient growth and development and uses proper technique for infant, toddler, school-aged, adolescent, young adult, and adult patients.
  
  Cleans and reorganizes exam room after visit.
• Communicates with patients, pharmacies, hospitals, and other medical related personnel: Communicates information between patients and physician regarding labs/test results, medications, appointments, etc. Communicates with pharmacies regarding patient medication refills and new prescriptions. Records all communication in patient record. Sorts and distributes correspondence, test results, and scans in patient medical record, after physician review and sign off. Completes assigned tasks timely.
• Prepares patient and room for procedures performed in office: Communicates information between patients and physician regarding labs/test results, medications, appointments, etc. Provides privacy and instruction to patient pre and post procedure. Obtains specimen, complete appropriate paperwork, and…