Store Support, Customer Service Rep

Overview

Position

Purpose:

Associates in Store Support positions are responsible for a variety of non-sales functions, including ensuring an outstanding customer order fulfillment experience, assisting customers in the lot, and providing administrative services. Direct customer or vendor interaction is sometimes required. These positions play a critical role in ensuring the highest level of customer satisfaction by working cooperatively with other Associates, vendors, and carriers, often with little to some supervision.

Specific positions may include:
Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.

• Not Applicable

• Full-time

• Consumer Services

• Assist with non-sales functions to support customer order fulfillment and administrative services.
• Direct customers to store departments or merchandise and answer questions on product order status.
• Interact with customers, vendors, and carriers as needed.
• Support cash management and program compliance where applicable.
• Work cooperatively with other Associates, demonstrate integrity, and respond to operational concerns.
• Maintain focus on store-specific business objectives while supporting key operational responsibilities.

• Detail-oriented with proven time management skills.
• Ability to work with little to some supervision.
• High level of integrity and customer-service orientation.

Additional notes:
Referrals may increase interview chances in some postings. Salary/location notes in the original posting include Covington, LA, with example ranges and posting recency; these may be adjusted to match the current job listing when finalizing.