Manager-Patient Access

Overview

Summary

Manages day-to-day operations for all pre-service and time of service Patient Access functions to ensure financial clearance of each account. Accountable for assigned and delegated reports and completion. Ensures consistency in delivering services efficiently, timely, and great quality to all patients, supporting departments, and referring physicians. Ensures the integrity of the processes and that federal and state compliance is met. Strives to reach, maintain, and exceed department goals at the highest standard in all areas of responsibility, task, and patient satisfaction as set by Administration and Corporate expectation.

Takes initiatives to improve processes, strives for positive customer outcomes. Leads by example. Performs all other duties as assigned.

• Directs admissions functions through scheduling and evaluation of personnel, acquisition of supplies, organization of activities, and communication within the department.
• Plans, executes, and measures performance improvement activities to enhance quality of services provided. Works cohesively with supporting departments' leadership teams to collectively enhance the patient experience.
• Responsible for ensuring appropriate training and competencies are completed and maintained, and providing monthly quality review feedback to personnel in efforts to decrease the Failed Bill rate.
• Reviews initial and final denials and implements action plans to prevent future denials.
• Utilizes standards, guidelines, and written procedures for performing registration functions in accordance with Quality/Best Practice
• Strives to consistently achieve goals of the department

Education

Minimum:
Bachelor's Degree in Healthcare Administration, Business Administration, or a related field.

Experience

Minimum:
Five (5) years of hospital operational experience in a healthcare setting.