Care Navigator

Job summary

If you are looking for an interesting role within a friendly, supportive multi-disciplinary team, this may be the role for you. Roath House Surgery is expanding and looking for caring individuals who have a strong customer service focus and enjoy working in a very busy environment. In return, successful candidates will be given full training and support to develop the knowledge and skills required to flourish.

Staff turnover in the practice is low and feedback is very positive regarding the working environment and the team ethos. A warm welcome awaits the successful candidate! This role is a full time, permanent post (37.5 hours per week, Monday to Friday, between the hours of 8am - 6:30pm)
Main duties of the jobHave a thorough knowledge of all Practice procedures, work in accordance of written protocols, receive, assist, and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient, and effective way.

The role requires a range of IT skills including utilising a clinical system, emails, and Microsoft products (training will be provided on all systems).Contribute to the practice team ethos and project a positive and friendly image to patients and other visitors, either in person or via the telephone. Contribute to the practice rota to provide additional cover for team members during periods of sickness and annual leave.

Job Responsibilities may also require you to:

- Amalgamate newly registered patient's notes on receipt to the practice.

- Fax and photocopy as required.

- Scan patient correspondence onto computer records where applicable.

- Provide patients with test results over the phone or in person in accordance with practice guidelines.

- Receive and signpost patients in reception.

- Handle prescription requests and distribute completed prescriptions.

- Deal with telephone queries and transfer calls to the appropriate person.

- Do any other appropriate tasks commensurate with role.

About us Roath House Surgery is renowned for being a friendly, supportive place to work. As a long established General Practice, we pride ourselves in delivering exceptional support to registered patients. The practice is a multi-disciplinary team which includes Doctors, Nurses, Pharmacy, Administrative and Reception staff. Feedback from across the team regarding the working environment is very positive in particular in respect of the team ethos.

Roath House Surgery is also a training practice and regularly hosts undergraduate and post graduate students in medicine and pharmacy strengthening a learning environment for all.

Details Date posted
06 August 2026

Pay scheme

Other Salary
12.71 an hour

Contract Permanent Working  pattern

Full-time

Reference numberAJob locations
100 Penylan Road Penylan Cardiff CF
23 5RH
United Kingdom Job description

Job responsibilities

Have a thorough knowledge of all Practice procedures.

- Work in accordance of written protocols.

- Amalgamate newly registered patient's notes on receipt to the practice.

- Fax and photocopy as required.

- Scan patient correspondence onto computer records where applicable.

- Provide patients with test results over the phone or in person in accordance with practice guidelines.

- Receive and signpost patients in reception.

- Handle prescription requests and distribute completed prescriptions.

- Deal with telephone queries and transfer calls to the appropriate person.

- Do any other appropriate tasks commensurate with role.

Appointments
- Signposting patients to the most appropriate healthcare professional and process appointment requests.

- Deal with visits requests in accordance with practice guidelines.

- Enter patient's details on the computer for telephone triage by the duty doctor.

Utilising clinical software system
- Registering new patients.

- Computer data entry and updating medical records where applicable.

- Process patients change of address computer data and medical records (have knowledge of practice area).

- Process repeat prescription request in accordance with practice guidelines.

-Update patients computer records in accordance with practice guidelines.

Telephone system & premises
- Utilise the telephone system to communicate with patients and stakeholders.

- Ensure building is alarmed and secure when leaving at the end of the day.

- Any other tasks allocated by managers.

Confidentiality:

- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

- In the performance of the duties outlined in this

Job Description , the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential…