Customer Success Manager - Policing Services

Job Description:

DXC Technology has begun a major, long‑term partnership with one of the UK’s largest and most complex policing organisations. This partnership is central to public safety and digital transformation across the UK — and our Consulting & Engineering Services (CES) team plays a critical role in shaping that future.

We are now looking for a Lead Customer Success Manager who is excited by the opportunity to influence national-scale transformation, build strong relationships, and help public service teams adopt modern, innovative technologies.

This is an ideal next step for someone:

• With a consulting or sales background
• Who enjoys shaping strategy as much as driving delivery
• Who builds trust naturally with senior stakeholders
• Who wants to make real, purpose-driven impact on communities and public safety
• Who values a supportive environment, flexibility, and long‑term growth

DXC is committed to creating an inclusive environment where people of all genders and backgrounds can thrive. If you’re looking for a role where your voice is valued, your ideas matter, and you can grow into senior leadership roles — this is your opportunity.

In this role, you will lead the growth of DXC’s CES portfolio within a major UK policing organisation. Your work will help shape digital transformation across operations, data, applications, AI, and enterprise technology.

You will work collaboratively with DXC colleagues and client leaders to identify needs, shape consulting opportunities, and guide programmes that support better outcomes for the organisation and the public.

Help establish CES as the organisation’s trusted technology and transformation partner by:

• Growing consulting‑led expansion aligned to policing priorities
• Identifying new opportunities across operational, digital, and business functions
• Introducing DXC’s strengths in AI, Applications, Data, and Enterprise Platforms
• Building a sustainable pipeline that supports long‑term transformation
• Strengthening collaborations across people, processes, and technology

• Lead the CES growth strategy for the account
• Identify and shape add‑on opportunities beyond infrastructure services
• Build a multi‑year roadmap aligned with the organisation’s digital transformation priorities
• Maintain a healthy, well‑qualified pipeline

• Shape discovery, advisory, and exploration engagements
• Translate complex operational challenges into practical, human‑centred solutions
• Position DXC as a trusted partner for digital, data, and enterprise transformation
• Convert initial consulting engagements into larger programmes

• Build trusted, long‑term relationships with senior leaders
• Operate as a strategic advisor, not just a supplier
• Understand the organisation’s operational, regulatory, and public‑impact context
• Support leaders in shaping direction and making informed investment decisions

• Coordinate pursuit strategies, bid teams, solution architects, and delivery leads
• Ensure clarity, collaboration, and alignment across stakeholders
• Maintain high standards of qualification, governance, and commercial discipline
• Own opportunities from discovery to closure

• Work closely with Infrastructure & BPO leadership to deliver a unified DXC strategy
• Align CES offerings with ongoing transformation programmes
• Mobilise DXC experts in AI, Applications, Data, and Enterprise Platforms
• Ensure delivery excellence supports long‑term, trusted relationships

• Background in consulting, IT services, solution sales, or transformation leadership
• Experience shaping or closing service‑based deals
• Exposure to AI, Data, Applications, or Enterprise Application services
• Confidence engaging with senior stakeholders
• A track record of generating and converting pipeline

• Experience in UK public sector or policing environments
• Experience working alongside large infrastructure/outsourcing programmes
• Consulting‑led IT services background (e.g., Big
  4)
• Using consulting engagements as strategic…