Security Manager

Working Pattern:
Monday to Friday, including scheduled Duty Manager responsibilities as part of a rotational management rota covering operational requirements across the week and weekends.

This role is for a Security manager at a UK flagship shopping centre, located in the heart of the capital city of Cardiff. The centre attracts over 28 million guests per annum and has over 170 Brand Partners.

The Security Manager is responsible for leading the security operation across the shopping centre, ensuring the delivery of a safe, secure, and welcoming environment for brands, guests, colleagues, and visitors. The role focuses on developing and implementing security strategies, driving operational excellence, managing risk, and ensuring contractual compliance while delivering value-added services that support the client’s wider business objectives.

The post holder will provide strong leadership to security teams, build effective stakeholder relationships, and drive continuous improvement through innovation, data analysis, and the adoption of best practices.

• Develop and implement site-specific and portfolio-wide security strategies aligned to client and business objectives.
• Identify emerging threats, security risks, and industry trends, implementing appropriate mitigation measures.
• Lead the security function as a trusted advisor to key stakeholders, providing professional security guidance and recommendations.
• Support business growth by identifying opportunities to enhance security services and deliver added value.

• Ensure the effective delivery of all contracted security services in line with agreed service levels and KPIs.
• Maintain compliance with company policies, legislation, industry standards, and client requirements.
• Conduct regular operational reviews, audits, and security risk assessments.
• Develop and oversee security response plans for incidents, emergencies, and business continuity events.
• Monitor operational performance through data, reporting, and trend analysis to identify improvement opportunities.

• Maintain a comprehensive understanding of security threats, vulnerabilities, and risk management principles.
• Ensure all security and health & safety documentation remains current and compliant.
• Lead investigations into security incidents, breaches, complaints, and serious occurrences.
• Ensure lessons learned are communicated and embedded into future practices.
• Oversee statutory and contractual compliance, including licensing and training requirements.

• Build and maintain strong working relationships with clients, brands, emergency services, local authorities, City wide stakeholders and vice chair of Cardiff Against Business Crime.
• Act as the primary point of contact for all strategic security matters.
• Attend and lead client meetings, presenting performance data, risk assessments, and improvement plans.
• Influence decision-making through professional advice and evidence-based recommendations.

• Lead, motivate, and develop security management and frontline teams.
• Create a culture of accountability, engagement, and high performance.
• Conduct regular performance reviews, coaching sessions, and succession planning activities.
• Ensure recruitment, onboarding, and retention strategies support operational requirements.
• Promote diversity, inclusion, wellbeing, and employee engagement across the team.

• Manage budgets, payroll controls, and resource allocation.
• Identify efficiencies and cost-saving opportunities without compromising service quality.
• Monitor overtime, vacancies, training expenditure, and operational costs.

• Drive…