IT Support Engineer

£150 per day, Inside IR35

6 months initial contract

Role Overview
We are seeking an IT Support Engineer to provide onsite support within a busy operational site environment. This is a hands-on role supporting end user devices, troubleshooting hardware and software issues, and ensuring a high standard of service delivery. The engineer must be comfortable working independently and delivering consistent, user facing support.

Key Responsibilities

* Provide deskside support for PCs, laptops, mobile devices and peripherals

* Diagnose and resolve hardware and software issues across Windows 10 and Windows 11 environments

* Build, configure, replace and troubleshoot end user hardware

* Support mobile devices including iPhones and Blackberry

* Assist with data backup and recovery processes

* Work within virtual, MDM and VPN environments

* Log, update and manage tickets within Service Now

* Maintain accurate documentation of incidents and resolutions

* Deliver high quality customer service to end users

* Follow defined ITIL based processes and procedures

Required Skills and Experience

* Proven experience in Level 2 IT support or similar role

* Strong understanding of IT fundamentals including networks, hardware and domains

* Good working knowledge of Windows 10 and Windows 11

* Experience supporting end user hardware and software issues

* Familiarity with Microsoft Office applications and Lotus Notes

* Experience supporting mobile devices

* Understanding of data backup techniques

* Experience working within an ITIL environment

* Strong communication and customer facing skills

* Logical and analytical approach to troubleshooting

* Ability to work independently and manage workload effectively

Desirable

* Familiarity with Microsoft SCCM

* Experience working with Service Now

* Exposure to virtualisation, MDM and VPN environments