IT Support Engineer

Salary: £? - ? per year

• Proven experience in Level 2 IT support or a similar role
• Strong understanding of IT fundamentals, including networks, hardware, and domains
• Good working knowledge of Windows 10 and Windows 11
• Experience supporting end-user hardware and software issues
• Familiarity with Microsoft Office applications and Lotus Notes
• Experience supporting mobile devices
• Understanding of data backup techniques
• Experience working within an ITIL environment
• Strong communication and customer-facing skills
• Logical and analytical approach to troubleshooting
• Ability to work independently and manage workload effectively
• Familiarity with Microsoft SCCM
• Experience working with Service Now
• Exposure to virtualisation, MDM, and VPN environments

• Provide deskside support for PCs, laptops, mobile devices, and peripherals
• Diagnose and resolve hardware and software issues across Windows 10 and Windows 11 environments
• Build, configure, replace, and troubleshoot end-user hardware
• Support mobile devices including iPhones and Blackberry devices
• Assist with data backup and recovery processes
• Work within virtual, MDM, and VPN environments
• Log, update, and manage tickets within Service Now
• Maintain accurate documentation of incidents and resolutions
• Deliver high-quality customer service to end users
• Follow defined ITIL-based processes and procedures

• Hardware
• Support
• ITIL
• Mobile
• Service Now
• VPN
• Windows

We are offering a 6-month initial contract with a day rate of £150 inside IR35. We are seeking an IT Support Engineer to provide onsite support within a busy operational site environment. This is a hands‑on role focused on supporting end‑user devices, troubleshooting hardware and software issues, and ensuring a high standard of service delivery. The successful person will be comfortable working independently and delivering consistent, user‑facing support.