Customer Service – Operations Coordinator

DALLAS PRINTING is seeking an Operations Coordinator. This is a hands-on, fast-paced position that is involved in all aspects of the business, managing print projects throughout their entire life cycle. Operations Coordinator works as part of a team providing customer service and internal project management. This position interacts with customers to determine the scope of jobs, prepares specifications and cost estimates, writes job tickets with detailed information for graphic design and production personnel, prioritizes work-in-progress for completion, monitors production workflow, and takes corrective measures as needed.

Print industry experience is helpful but not required – we will provide training.

• Interact with customers to determine the scope of jobs and prepare specifications and cost estimates.
• Write job tickets with detailed information for graphic design and production personnel.
• Prioritize work-in-progress for completion and monitor production workflow.
• Take corrective measures as needed.
• Provide customer service and internal project management as part of a team.

• Excellent interpersonal skills; customer service experience is helpful.
• Solid math and analytical skills.
• Strong time management, organizational ability, and attention to detail.
• Good computer proficiency.
• Ability to effectively manage multiple projects and priorities.
• Stable work history.
• 2+ years’ experience in customer service, operations, marketing, and/or management.

DALLAS PRINTING provides full-service printing, direct mail, graphic design, and marketing support for businesses and non-profit organizations. We are one of the leading companies within our industry and are celebrating 55 years of excellence! DALLAS PRINTING has been well-known for outstanding quality, service, and value since 1970.

• Competitive compensation with opportunity for regular increases
• Health Insurance (70% company paid)
• Dental Insurance (100% company paid)
• Vision Insurance (100% company paid)
• Life Insurance (100% company paid)
• SIMPLE IRA with matching company contribution
• Paid vacation and holidays
• Christmas bonus ($3,000 in 2024)

• Hours:
  
  Monday – Friday, 9:30 a.m. – 6:00 p.m. with 30-minute lunch
• Job Type: Full-time
• Pay: $21.00 – $23.00 per hour
• Expected hours: 40 per week

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