Customer Banking Specialist

$21.00+ per hour
, depending on experience. Plus Quarterly Production Bonuses!

• Medical
• Dental
• Vision
• Disability
• Life
• Paid Time Off
• 401k w/match
• eligible for discretionary bonus.

The Customer Banking Specialist (CBS) position consists of extensive customer contact in conducting primary banking transactions for personal and business customers. A CBS is responsible for greeting customers, answering the telephones, and processing banking transactions for the customer including deposits, withdrawals, balance inquiries, wire transfers, Cashier Check purchases, change orders, and any other transactions not requiring supervisor status.

• Provide exceptional “hometown” customer service
• Handle multiple customers and queries at once and resolve issues as and when they arise.
• Fulfill Teller duties and demonstrate high attention to detail.
• Maintain a balanced cash drawer.
• Retain large amounts of information and put into practice.
• Learn and utilize multiple information processing systems.
• Follow and abide by all company policies and federal regulations.

• High School Diploma or equivalent required.
• Minimum of one year of customer service experience required.
• Basic math skills required.
• Ability to communicate effectively and professionally, verbally and in writing.
• Prior cash handling experience preferred.
• Ability to maintain customer confidentiality.
• Proficient in computer skills.

• Maintain an organized and accurate cash drawer. Keep money faced and bundled accurately.
• Process checking and savings deposits and withdrawals. Acquire the appropriate signatures and forms and provide customer with receipt and correct cash.
• Cash checks for customers and non-customers (if check is in acceptable format). Acquire appropriate identification and provide accurate cash.
• Assist customers with purchases of Cashier’s Checks. Require acceptable form of payment and provide customer with correct items in return. Maintain an accurate log.
• Prepare change orders for business customers and ensure accuracy.
  • Process night drop deposits and courier bags under dual control; maintain an accurate log.
• Accept safe deposit box and loan payments. Provide the customer with a receipt and forward the payments to appropriate departments.
• Maintain acceptable levels of working cash in teller drawer and recycler. This is accomplished by buying and selling cash through the main vault. Proper documentation must be filled out and accurately maintained and recorded.
• Cash in change for customers using appropriate change counting equipment and procedures.
• Complete compliance coursework selected for Customer Banking Specialists by Compliance Department on time twice per year.
• BSA Responsibilities:
  Compliance with State and Federal Law and internal bank policy and procedures encompassing the Bank Secrecy Act, OFAC and the USA PATRIOT Act, including accurate completion of Currency Transaction Reports, Monetary Instrument Logs and detecting and reporting suspicious activities to the BSA Officer.

• Greet and acknowledge all customers in person in the Lobby and drive-through, using their name if known. Direct Lobby customers to the proper department and announce customers to Officers.
• Assist customers in processing teller line transactions in a timely and accurate fashion.
• Maintain customer confidentiality.
• Answer telephone calls after two rings, servicing the customer if possible or transferring the call to the appropriate department.…