SHIE Outreach and Operations Coordinator

SHIE Outreach And Operations Coordinator

This position can be based out of either our Steamboat or Craig office. The SHIE Outreach and Operations Coordinator supports The Health Partnership's Social Health Information Exchange (SHIE) initiative by engaging community members and partners, promoting SHIE Hub resources, and helping organizations use shared referral tools to connect people with available services. This role combines relationship building, partner education and onboarding, and hands-on platform support.

Working with the SHIE team, project manager, and participating organizations, the coordinator helps maintain accurate resource information, resolve user questions, and strengthen care coordination across Northwest Colorado. This position dedicates 100% of its time to the SHIE project.

The successful candidate will exhibit the following:

• Culture Champion – Commitment to The Health Partnership's mission and a passion for improving community health and well-being.
• Results Producer – A results-focused mindset with a proven track record of exceeding goals.
• Agility – Ability to think strategically, foresee opportunities and challenges, and adapt as needed.
• Strong Communicator – Excellent written and verbal communication skills with the ability to build trust and connect with diverse individuals and partner organizations.
• Organization – Exceptional capacity to manage multiple responsibilities, maintain accurate documentation, and follow through on program deliverables.
• Action Oriented – Comfortable navigating changing priorities, solving problems creatively, and taking initiative in a fast-paced environment.

Supervision Received:
The SHIE Outreach and Operations Coordinator is supervised by the Community Impact Director.

Supervision Exercised:
None. This position does not supervise staff.

Key Accountabilities:

Provide platform and operational support

• Learn to use the referral software and help THP staff and partners feel comfortable using it for care coordination and referrals.
• Support partners in following established data-sharing practices, coordinating questions with the SHIE team and reinforcing approved procedures for sharing information.
• Use Excel spreadsheets to organize information, map data fields, review listings, and identify missing or inconsistent information.
• Help keep resource information accurate and aligned between the referral platform and the Word Press resource directory.
• Investigate user questions and problems, document what is happening, and work with the project manager or vendor to resolve issues.
• Develop and maintain user instructions, track recurring issues, and suggest ways to make the system easier to use.
• Support routine checks of platform activity, information accuracy, and user access; escalate concerns to the appropriate team member or vendor.

Build and strengthen equitable, community-centered partnerships to support access to care through SHIE

• Develop and maintain relationships with clinical and behavioral health providers, community-based organizations, and other partners across Northwest Colorado.
• Promote awareness and use of SHIE Hub resources by engaging community members and organizations and demonstrating how SHIE supports coordinated referrals and connections to services.
• Consider barriers to access, rural community needs, and partner capacity when supporting outreach, onboarding, training, and referral workflows.
• Gather and respond to partner and community feedback to identify gaps in resource information, referral processes, or system usability, and recommend improvements that advance equitable access to care.
• Conduct ongoing partner outreach and follow-up to understand successes and challenges, strengthen engagement, and connect partners with appropriate…