Scheme Manager

Overview

Beverley Griffiths (or Bea for short!) is our Scheme Manager at Castle Court in Thrapston. She chats to us about her role at the over 55’s scheme.

• Daily checks: walking around the building to check fire doors and other internal checks; health and safety is paramount, so this is taken into account before checking emails.
• Customer and resident engagement: on arrival, a small gathering of residents usually waits to say hello or raise concerns, and time is arranged to see them later that day; hosting regular social meetups and ensuring the scheme accommodates residents’ routines (coffee mornings, brunch club, art and culture club, etc.).
• Administration and operations: log in to the work system; deal with contractors and ensure they have access ahead of visits, which can be outside office hours; manage the scheme's expenses with a flush fund from brunch club; check kitchen fridge and purchase communal milk and food items; handle income from donation-based social events and allocate funds for community needs.
• Resident support and communication: visit residents who have made enquiries; be a proactive point of contact and balance the schedule to prioritise residents’ needs.
• Office duties and escalation: return to the office to process emails and coordinate with the team.
• General role context: provide safeguarding experience and manage time effectively; previously taught, with transferable skills relevant to Castle Court.

• Experience with safeguarding and working with mixed-need groups.
• Strong time management and scheduling abilities.
• Proven ability to coordinate contractors and ensure access for visits.

3pm – 1.45pm occurrences are described as part of a typical day, illustrating a balance between office work, resident engagement, and on-site duties.