Admin Support

Examination Support Administrator

Location: Newport

Full office based, with the potential for hybrid working once training is complete (minimum 20% office attendance)

Hourly rate: 14.42 per hr

Working days/hours: 37 hrs per week. Monday - Friday 9am - 5pm

Contract: This is a temporary position for 6 months but due to be extended pending performance and business needs.

We're looking for an Examination Support Administrator to join our busy and supportive team in Newport. This role is predominantly casework-driven, ideal for someone who enjoys working through detailed information, applying guidance accurately, and managing cases from start to finish in a structured environment.

• Managing a caseload of examination support cases, processing forms in line with agreed quality standards, guidance, and legal requirements
• Reviewing, assessing, and validating information and evidence to support accurate decision-making
• Clearly communicating outcomes and decisions in writing, ensuring correspondence is accurate, professional, and timely
• Accurately recording and maintaining case data on internal systems, including uploading documentation and identifying missing, inconsistent, or incorrect information
• Producing clear and compliant documentation in line with policies and procedures
• Handling customer contact professionally and confidently:
  • Responding to general enquiries by letter or email within 5 working days
  • Responding to more complex or detailed correspondence within 3 weeks
• Supporting other teams with administrative and casework tasks when required

Basic DBS

No annual leave during training period.

Please note that a period of 6 months or longer spent outside of the UK in the last 5 years will unfortunately require an additional overseas police check, which will be the responsibility of the candidate to provide.

Brook Street is proud to support the Armed Forces Covenant and guarantees interview to all veterans or spouses/partners of military personnel who meet essential criteria. As a Disability Confident Leader and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street will offer a guaranteed interview with a PSR Sourcer. Candidates who identify as a disability and/or veteran or spouse/partner of military personnel and meet all essential criteria are encouraged to reach out via the Brook Street website.

In cases of high volume of eligible candidates, the best will be interviewed.