Aftersales & Rental Administrator

Job Specification:
Aftersales & Rental Administrator Due to Expansion and continued business growth Irelands Largest Motorhome dealer require a professional and customer centric Administrator to join our Aftersales Team Department:
Aftersales / Service & Parts / Rental

Reports to:

Aftersales Manager

Location:

Thompson Leisure Ltd Salary: £26, 000 £ 32, 000 per annum, depending on experience

Hours:

Full-Time 40 hours per week (Monday to Friday, 9:00 AM 5:30 PM) - some occasional Saturday work required during Peak Rental Season Job Purpose The Aftersales Administrator provides essential clerical, operational, and customer-facing support to the Service, Parts, Workshop & Rental teams. You will ensure that job cards, service histories, invoicing, and warranty / administrative paperwork are processed accurately and efficiently to keep the department running smoothly.

Key Responsibilities 1. Workshop & Job Card Administration Create, manage, and update workshop job cards and service records on the Dealer Management System (DMS). Track work-in-progress (WIP) and assist with scheduling and job tracking. File and archive completed job sheets, inspection reports, and customer sign-offs in line with company and manufacturer standards.
2. Invoicing, Billing & Financial Support Prepare customer estimates, quotations, and final service/repair invoices. Process customer payments (card, cash, account queries) and reconcile daily takings. Support the finance department with invoice queries, purchase orders, and month-end aftersales reporting. Daily invoicing of all Internal sales job ensuring full accuracy of agreed times, rates and discounts
3. Sales Stock and Sold vehicle preparation Assist with receiving and accurately tracking the movement of Sales Stock and Sold vehicles on site Assist with the processing of customer part exchange vehicles and trade in vehicle documentation Assist with Vehicle stock checks
4. Customer Service & Communication Handle incoming phone calls, service enquiries, and front-of-house customer drop-offs/collections as required. Keep customers updated on vehicle repair progress, completion times, and extra work authorisations. Coordinate vehicle collection, drop-off and collection Person Specification Experience & Qualifications

Experience:

Minimum 12 years of experience in an administrative, clerical, or customer service roleideally within the motor trade, garage, or automotive dealership environment. System Literacy:
Proficient in Microsoft Office Suite (Excel, Word, Outlook). Experience using a Dealer Management System (DMS) such as Catalyst, Verendus, Kerridge, Pinewood/Pinnacle, or equivalent is a strong advantage.

Education:

GCSE (or equivalent) passes in Maths and English. Skills & Competencies Attention to Detail:
High level of accuracy when handling figures, job sheets, and pricing Organisation:
Strong ability to multi-task, prioritise a busy workload, and meet strict departmental deadlines. Communication:
Professional telephone manner and clear interpersonal skills when dealing with both customers & Colleagues. Teamwork: A proactive, flexible approach to supporting colleagues in Sales, Aftersales & Rental Benefits Attractive salary based on experience Company pension Cycle to work scheme Employee discount scheme Free On-site parking Company Uniform Family owned and run business Company events