Product Design Manager

About Tide

At Tide we help SMEs save time (and money) in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions from invoicing to accounting.

Tide is transforming the small business banking market with over 1.8 million members globally across the UK, India, Germany and France. Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data‑driven decisions to serve our mission: to help SMEs save both time (and money) so they can get back to doing what they love.

• Tide is available for UK, Indian, German and French SMEs
• Over 1.8 million members: 800,000 UK and 1,000,000 in India and growing rapidly
• Over $300 million raised in funding
• Over 2,500 Tideans globally - we’re diversity champions!
• We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram and New Delhi, and in Berlin, Paris and Luxembourg.

Admin Services builds and reimagines our core business management platform products; the span covers expense management, company formation, registrations, accounting, payroll, to name a few, along how we enable teams and accountants to get the most out of Tide. You will be a key leader in evolving our global platform's end‑to‑end user experiences to drive greater value and differentiation. This is an established but growing speedboat, with huge amounts of opportunity to drive change and impact.

Due to this exciting and broad scope we are seeking an exceptional Product Design Leader to elevate user experiences and lead the future of our business management platform.

As Product Design Manager, you will own multiple product domains, shaping strategy, vision and roadmaps in collaboration with the SVP & other product leaders within Admin Services. You’ll lead the creation of new customer‑facing products, from greenfield innovations to reimagining existing solutions, driving user value and business impact. With a global focus on users in the UK, India, Germany and France, you’ll enhance mobile and web experiences core to our business management platform.

Partnering with Product, Engineering and Marketing you’ll drive discovery, prototype rapidly using data and deliver impactful solutions. As a key leader, you’ll champion the voice of the customer, inspire alignment with your vision and lead agile transformations and design excellence.

• Partner with Product Managers, Engineers, Designers and senior stakeholders to define strategic goals and objectives.
• Identify and prioritise roadmap opportunities, driving the biggest impact for Tide and its members.
• De‑risk initiatives by leveraging research and collaboration to deeply understand problems and deliver valuable solutions.
• Define success metrics and expected outcomes for all initiatives.

• Conceptualise prototypes and artifacts that present a compelling product vision and roadmap for delivering incremental member value.
• Drive strategic initiatives to deliver tested, validated outcomes while consistently bringing value to members.
• Align delivery with vision by partnering with cross‑functional teams.
• Continuously monitor customer impact and operational success, pivoting as needed to achieve outcomes.

• Advocate for design thinking and its value across the speedboat and Tide.
• Foster a member‑centric approach throughout the organisation.
• Highlight the team’s capabilities and contributions to Tide’s strategic goals.

• Build and mentor a high‑performing small team of Product Designers across geographies.
• Inspire and support the team with actionable career development plans.
• Promote a culture of continuous improvement and collaboration.

• At least 10 years of experience in UX/Product Design, focusing on high‑growth scale‑ups, well‑known…